Bejeweled Stars issue - not receiving rewards?

[Meischa85]

Is anyone else having issues with Bejeweled Stars Spooktacular (where you collect bats instead of blue gems)? It appeared for 1 day during Halloween then disappeared and has just reappeared today. I’ve collected over 2,500 bats but haven’t received any of the rewards I should have gotten at the 500 or 2,500 mark! Frustrating...

[buckheckle]

I also had this problem and have had a VERY frustrating and ultimately fruitless email exchange with EA Worldwide customer Experience.

They finally accepted it was a known fault  

I got right through to 25,000 Blue Bats and got no rewards - they offered me 200 coins as compensation.

At 500 I should have had infinite lives. a purple gem ,a red gem and a white gem

At 2500 I should have had infinite lives. a purple gem ,a red gem and a white gem and a blue gem

At 15000 I should have had infinite lives. a green gem ,a yellow gem and an orange gem plus a flame swapper gem and a scrambler gem

at 25000 I should have had 200 coins a hammer gem a stare swapper gem and a blazing steed gem

They think 200 coins is a suitable offer - 

VERY VERY FRUSTRATED CUSTOMER

If you are not going to give customer service - don't even try.  

[Meischa85]

200 coins?!?!? What an insult!!! That is awful.

On another note, I’ve also noticed the most recent levels are almost impossible to complete without using special gems and hence spending money. I have therefore found myself spending less time playing the game...which is probably a good thing. The fault with the “rewards” program only adds to the less time spent playing the game, as there is no point.

Thank you for your feedback! :-)

[buckheckle]

Just an update on this.  My complaint finally got escalated to the specialist team. They already knew about the problem and sorted me out with enough coins to buy all the gems and specials that I had earned.  It was really really hard work getting them to escalate it but once it got to the specialist team they dealt with it very quickly.  Kudos to Mark in the specialist team. 

[bruinsman66]

not receiving rewards for ladybugs aquired

[buckheckle]

Hi - I didn't expect to see this case again!  Can I just suggest you file a ticket from the game itself. Go to settings, help and about then click help to take you to the web page where you will have the "contact Us" option. Then be prepared for a struggle to get anywhere. I took me ages.