Please give me a level-up coin. [ Edited ]

[Endenddk12]

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number amd 3600
Enter RAM memory size in GB 16gb
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? career
Please select your region Asia
On which server did this happen? asia
When did this happen? (dd.mm.yy hh:mm) 4day ago
Summarize your bug I didn't get a level-up coin.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? solved it before
What happens when the bug occurs? No Coin Received
What should be happening instead? Please give me the coin I didn't get.

Just started the game 4 days ago and I am not receiving the 500 Company Coin per level up,

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[Endenddk12]

EA support asks you to contact here
Where on earth should we ask about this problem? Please tell us how to solve it.

[truuuuth]

@LobsterFried I’m getting the same thing, talked to 2 people on chat support and they legit said nothing is wrong then ended the chat

[Endenddk12]

Ea does not know the seriousness of this problem.

[ElliotLH]

Hey @Endenddk12 you'd probably be best off opening a case at help.ea.com/contact-us.

They'd be able to examine your account and should be able to grant any company coin you've not received.

[LobsterFried]

Yes, I did buy the Definitive Edition

[LobsterFried]

@EA_Atic 

With all due respect, have YOU ever personally attempted to contact EA for customer support? 

THERE IS NO SUCH THING as “EA customer support”. It’s a feedback-loop of links that brings you straight back HERE every time.

The only other route I’ve found was a live-chat with an EA tech who seemed like they could not POSSIBLY care any less, and who said they would “pass the information along” and that I would “get an in-game notification when the issue was resolved”. They then subsequently marked my ticket as “resolved” and that’s the last I’ve heard of it, this was somewhere around 2 weeks ago. 0 progress.

[truuuuth]

@LobsterFried Dude I’ve been on several phone calls and chats about this and every time I bring up the issue to someone they act like they’ve never heard of it then have to talk to someone higher up, they come back to me to link me to somewhere else

[Kooperino]

Since i bought the game a few weeks ago i only recieved 50 out of the listed 500 Credits per level up, ive seen this issue being rather common tho rather with 0 than 50 credits per level up. Customer Support told me to list this issue here. As of right now im missing 8550 Credits (450 x 19). 

[makhach2001]

I don't receive any company coins neither after matches, nor for reaching new level. A lot of people face this problem. Does DICE can't fix it for more than a year..?