Re: Level drop to 79 from 106

by Batrako
Reply

Original Post

Accepted Solution

Missing stats and levels.

[ Edited ]
★★★ Novice

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 1070
Enter RAM memory size in GB 8
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Rush
Please select your region Asia
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Level drop to 79 from 106
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? no idea
What happens when the bug occurs? game still work fine
What should be happening instead? no idea

Any help?

 

(Changed the topic name to reflect the issue better) - Atic 

Message 2 of 89 (3,434 Views)

Accepted Solution

Re: Missing stats and levels.

EA DICE Team

Hey everyone,

We have done a back-end update and should have resolved everyone with missing stats!

If you are still missing stats please let me know by tagging me in the thread!

Thank you for your patience! Standard smile

/Atic

View in thread

Message 82 of 89 (3,339 Views)

All Replies

Stats have been reset for no reason.

★ Novice

I'm in ps4 and two days ago, I was level 89. Today I'm level 69 and it seems my stats have been reset. I have no idea why. Some stuff are the same and others have been put back in time. What does this mean? I dint do anything.

Message 1 of 89 (2,736 Views)

Re: Stats have been reset for no reason.

@toensie-akari21 Since this is an account issue you'll need to contact a Game Advisor at EA Customer support for further clarification since we cannot see your account here: https://help.ea.com/contact-us
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Message 3 of 89 (2,720 Views)

Re: Stats have been reset for no reason.

[ Edited ]
★ Apprentice

Have you had any luck with this issue having the same problem

Message 4 of 89 (2,691 Views)

Re: Level drop to 79 from 106

★★★★ Novice

me too on PS4. Level drops Saturday for me, and all my classess and statistics. My assault rank for example begins from  "0" again and all other classes drops from 20 to 10 level. Sniper drops to 1, tanks , planes,.... arghhhh. I think now i waste my time with this game. 

Some strange ocurred Saturday because in my PS4 i receive a message Saturday at 11:08 GMT +1 about new chapter V of BF and then drops my progress.

 

Hope DICE/EA solve this issue soon. Begins again is frustrating.....

 

 

Regards

 

Batrako

Message 5 of 89 (3,384 Views)

My level and soldier classes drops from Saturday

★★★★ Novice

Product: Battlefield V
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Europe
On which server did this happen? i dont know
When did this happen? (dd.mm.yy hh:mm) 09.11.19 11:08
Summarize your bug Yesterday at 11:08 i receive a message in PS4 about new chapter 5. Then my current progress drops on all my classess in multiplayer
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? review your stats database server and compare my stats before saturday
What happens when the bug occurs? level drops
What should be happening instead? restore my real stats and progress earned.

Level drops Saturday for me, and all my classess and statistics. My assault rank for example begins from  "0" again and all other classes drops from 20 to 10 level. Sniper drops to 1, tanks , planes,.... arghhhh. I think now i waste my time with this game. 

Some strange ocurred Saturday because in my PS4 i receive a message Saturday at 11:08 GMT +1 about new chapter V of BF and then drops my progress.

 

Hope DICE/EA solve this issue soon. Begins again is frustrating.....

 

I attatch message received on PS4 at 11:08 about new chapter V and my current profile stats with some hours playing after my level was droped.

 

Regards

 

Batrako

Message 6 of 89 (3,313 Views)

On game content feedback

★★★ Newbie
At 19:00 p.m. on November 10, 2019, my battlefield level 5 changed from 182 to 108, and my personal data returned to the level a few months ago.
Message 7 of 89 (3,258 Views)

Re: On game content feedback

★★★ Newbie

What should I do?

Message 8 of 89 (3,257 Views)

Re: Level drop to 79 from 106

[ Edited ]
★★★ Novice

@mySimpleHappened to me as well, not sure if it happened yesterday (sat 9th nov) but that was the first time I noticed it. Haven't had any class/vehicle ranks decrease just my overall rank. Quite annoying as now I have to rank up 5 times or so to get back into the 3000 CC per rank awards (starts from lvl 70 I think). This is on PS4 btw.

Message 9 of 89 (3,369 Views)

Re: Level drop to 79 from 106

★★★ Newbie

Also have Rank level loss and missing Statistics information.  Dropped 22 rank levels from 88 to 66 and am missing significant statistical information in all categories (kills, deaths, dog tags taken, time played, etc.).  Information went missing Saturday 9, 2019.

Message 10 of 89 (3,353 Views)