Re: I need help with Battlefield V on EA app

by EA_Pulsar
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Original Post

I need help with Battlefield V on EA app

★★★ Newbie

I bought BF V redeemed a code and the code worked, but i cant find BF V in my library on EA app even tho it shows that i got it on the EA website

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Re: I need help with Battlefield V on EA app

Community Manager

Hey there @hurtyspl 

 

If you still don't see the game in your EA app game library after you've redeemed a code for it, please try the following:

  • Double-check that you're logging into the right EA account


  • Manually check for any EA app updates by running the EA app Updater program
    • C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAUpdater.exe
  • Manually restarting the EA app: via the hamburger menu in the top-left corner > Help > Restart app 

  • Manually reload the Library page: via the hamburger menu in the top-left corner > View > Reload page

  • Clear EA app cache: please follow these steps to clear the EA app cache

  • Reinstall the EA app: alternatively, please try to reinstall the EA app

If you're still having issues with this, please reach out to the support teams via https://help.ea.com/contact-us to check your account. 

EA_PulsarAHQ

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