BF5 crashes after 2 minutes and dashboards

by Randizzle_213
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BF5 crashes after 2 minutes and dashboards

★★ Novice

Having an issue where BF5 constantly crashes and goes to the Xbox dashboard after about 5-10 minutes of play. I can sit at the menu just fine but the moment I enter a game, it wants to crash. Ive tried power cycling my console, uninstalling, and reinstalling. It's It's currently up to date, I've tried resetting my console to factory settings and no change.

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Accepted Solution

Re: BF5 crashes after 2 minutes and dashboards

Community Manager

Hey, @Randizzle_213 

 

Let's see what we can do to stop that crashing for you.

 

  • Are you installing the game on an external hard drive or the internal drive on the Xbox? 
  • Do you have anything plugged into the USB slot?
  • Have you tried a power cycle with your console since this happened?
  • Is your XB1 well ventilated in an open space, any dust?
  • Have you tried clearing the cloud and local saved data?

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.
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Message 2 of 3 (509 Views)

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Re: BF5 crashes after 2 minutes and dashboards

Community Manager

Hey, @Randizzle_213 

 

Let's see what we can do to stop that crashing for you.

 

  • Are you installing the game on an external hard drive or the internal drive on the Xbox? 
  • Do you have anything plugged into the USB slot?
  • Have you tried a power cycle with your console since this happened?
  • Is your XB1 well ventilated in an open space, any dust?
  • Have you tried clearing the cloud and local saved data?

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.
Blueberry.png
Message 2 of 3 (510 Views)

Re: BF5 crashes after 2 minutes and dashboards

★★ Novice

Thanks for the reply! I spoke to both Microsoft and EA support, and we have narrowed it down to a faulty internal hard drive. Console has been replaced. Thank you for your help!

Message 3 of 3 (488 Views)