October 2015
It's another Windows 10 & Hardline issue. The problem I'm having is it will not launch the game. It looks like it's going work...but after like a minute or two it comes back with the message "Your game didn't launch" or something like that. I have tried everything out there without success.
BF3 & BF4 works under IE
No issues with Windows Live Games or Steam.
BFH doesn't not work under FF, C, IE or Edge
Video Drivers are up to date (AMD 6950)
I've uninstalled Origin, repaired BFH, Run as Admin, disabled all firewall/antivirus, etc.
It's been over a month since I've been able to play this game. I'm not in a good place right now and out of options. EA, Hopefully you've got a fix for me.
Solved! Go to Solution.
October 2015
No clue, but it started working again today. The last thing I did was cleared cache again in IE, enabled plugin free and rebooted.
October 2015
Hello @Joesep,
Please try these steps:
If you still are not able to launch Battlefield Hardline, please send us your DxDiag.
Best of luck!
If anybody was able to solve your problem, please click
✔αccepт αѕ ѕolυтιoɴ or ✔+1xρ for any helpful answers. Thanks! ㋡✌
I don't work for EA.
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Konnte jemand dein Problem lösen? Dann klicke bitte auf
✔αℓѕ ʟöѕυɴg αкzeρтιereɴ oder ✔+1xρ für jede hilfreiche Antwort. Danke! ㋡✌
Ich arbeite nicht für EA.
October 2015
disable the Origin Cloud Storage: (didn't work)
Tried all those other options (didn't work)
Nothing stood out in EventLog.
Here are my dxdiag results.
October 2015
Let me just say how much this stinks. I haven't been able to play this game for almost two months. EA? Origin? Do you care?
October 2015
I am in the same boat as you. Game hasn't worked since July when I installed windows 10. BF4 works fine, but ive tried everything ive seen listed online and nothing has worked. Tried reinstalling the game...nothing.
October 2015 - last edited October 2015
Does EA/ORIGIN even look at these post or rely on others answer questions for them?
Chat Session with EA
Arjuna Y: I know you want to play but please believe me, we here at EA also facing this issue and because of this many employees and other users are not able to play this.
you: great...please take ownership and post this on my
you: post
Arjuna Y: Because they are still working on this and once the patch will be released, we will post this on our help site.
Arjuna Y: But as they are still working on this, so that's why they are not posting this officially.
you: So you leave us customers clueless as to the problem
you: and we waste hours, days trying to fix on our own.
you: when we can't...
you: that's not good!
Arjuna Y: Please do not worry. I understand that you are facing this issue.
October 2015
Thanks for posting the conversation. I'm glad they are aware of this issue are having a patch coming to hopefully fix this, but they really do need to let us know that. I seriously considered giving up and moving onto other games and not coming back. When you cant play a game for 3+ months and have no idea that the company intends to do something, you normally would move on.
October 2015
No clue, but it started working again today. The last thing I did was cleared cache again in IE, enabled plugin free and rebooted.
May 2016
I've had the same problem from the moment I installed Windows 10.
Only way to play was to login with a new user on my pc that I created once Windows 10 as installed.
Since I was sick of doing so, I started to troubleshoot the problem again today.
With me, the proces of the BFHWebHelper.exe started when joining a server or starting campaign.
But BFH.exe never got started.
What I did, was to delete BFHWebHelper.exe from "Program files (x86)\Origin Games\BFH"-folder.
After that, the game launched normally.
BFHWebHelper.exe never got reinstalled by the game...but no idea why u need it...
May 2016 - last edited August 2017 by EA_David
YOU ARE MY HERO
Im trying to fix BF Hardline for about 2 weeks right now.