Accidently put in wrong date of birth

by scotty121970
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Original Post

Accepted Solution

Accidently put in wrong date of birth

★★★ Newbie

Hi Gamers,

I am new to computers 

I only just bought a laptop

Then I bought my first game Battlefield Hardline

Now my first problem,

When I started to install, I was setting up origin and used my childs name and date of birth because he was next to me.(stupid I know now). Not knowing that I cannot use certain features because of age restrictions.I am the only one who is going to play Battlefield Hardline.

Could someone please help me change the date of birth. As I don't Know how to do this.

I tried to make another account but get error product code already used.

your help would be greatly appreciated

thank you 

Message 1 of 2 (756 Views)

Accepted Solution

Re: Accidently put in wrong date of birth

Hero (Retired)

@scotty121970  

For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.

 

 

 

Contact a games adviser at any time using this following link EA Help - Contact Us

 

Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.

 

Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**




Click the following link and log in: https://help.ea.com/en/




helplogin.PNG




Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.




helpbuttons.PNG




On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.




gamespage.PNG




If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.




helpcontactus.PNG




Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.




helpplatform.PNGhelpcode slim.PNG




You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region. Please see this link http://help.ea.com/en/article/contact-ea-help/

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Message 2 of 2 (946 Views)

All Replies

Re: Accidently put in wrong date of birth

Hero (Retired)

@scotty121970  

For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.

 

 

 

Contact a games adviser at any time using this following link EA Help - Contact Us

 

Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.

 

Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**




Click the following link and log in: https://help.ea.com/en/




helplogin.PNG




Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.




helpbuttons.PNG




On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.




gamespage.PNG




If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.




helpcontactus.PNG




Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.




helpplatform.PNGhelpcode slim.PNG




You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region. Please see this link http://help.ea.com/en/article/contact-ea-help/

Message 2 of 2 (947 Views)