Why did they ban me??? [ Edited ]

[alexho12]

Well, recently I bought a new gaming laptop, then wanted to play Battlefield 1 (My old laptop can't afford BF1). After I started BF1, it says that my account is unable to use online service, then I contacted the EA help. They replied me that their action is correct. I was so confused, so I checked my email box and found an email from 2021 as the photo 1. I HAVEN'T PLAY THIS GAME 4 YEARS AGO (Now 2022), HOW DID I INVOLVE CHEATING IN BF1 IN 2021??? I thought my account might got hacked, so I tried to go to the battlefieldtracker.com to find profile and the match history. It shows that my last match is in 2018... I send the evidence to the EA and they still refused answer me (quoted the content below) ...

Does anyone give me a help?

https://preview.redd.it/jmaufb0tagt81.jpg?width=1080&format=pjpg&auto=webp&s=fa20910752c87aef88b10bb...

https://preview.redd.it/75dznd3tagt81.jpg?width=1080&format=pjpg&auto=webp&s=ac5bb075977c423ee910069...

https://battlefieldtracker.com/bf1/profile/pc/alexho12/matches

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @alexho12.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @alexho12.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[alexho12]

I tried and I am still trying. However, seems their responses and answers are not reasonable.

[EA_Darko]

If our TOS team has denied your appeals @alexho12 then there is nothing we can do to change this.

Darko

[alexho12]

But that is nonsense decision. Consumer pays for supporting but don't deserve a reasonable response?

[EA_Darko]

Hey @alexho12 there is nothing that we can do in relation to TOS decisions.

As such, I'm going to lock this thread.

Darko