Companion App Broken

[AmericanAutobot]

Whenever I enter the Career Page, the battlefield games say "Get it now" Acting like I never bought it, even though I have.

[EA_Aljo]

Hi there, @AmericanAutobot 

Which Battlefield game is giving you this error? Also, are you sure you're logging into the account that purchased the game?

[AmericanAutobot]

Both of them. Battlefield 1 and Battlefield 4.

And I don't know how or why, but somehow I managed to get my profiles of both PS4 and PC soldiers on both accounts. On my EA account and PS4 account.

[EA_Aljo]

@AmericanAutobot 

I'm seeing you own both those games on PS4. Are you able to go to the PlayStation store in a web browser and download them?

[Kunqvist]

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@EA_Aljo wrote:

@AmericanAutobot 

I'm seeing you own both those games on PS4. Are you able to go to the PlayStation store in a web browser and download them?

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I have the same problem as the OP with BF1 on PS4. I am able to download it from the PS store using Safari. 

[AmericanAutobot]

No, I couldn't. I had to buy them again. I had BF4 on PC for awhile, didn't get BF1 on PC till a few months ago.

Had BF4 and BF1 on PS4 for awhile, BF1 at launch and BF4 after launch.

Then somehow, the companion app says on the career page "Get it now" for both profiles on PS4 and PC.

[EA_Aljo]

@AmericanAutobot 

Thanks for getting back to me. This is sounding like an account issue that an advisor will need to help with. For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help. They'll look into this for you. Thanks!

[dconratfink]

I have the same issue..it was working and then the next day it only shows platoons and friends..nothing else

[shawnC2112]

Exact same issue here. Trying to look at career or stats takes me to Buy IT Now page. 

[dconratfink]

Has anyone from ea or Microsoft or whoever is responsible for the maintenance of the companion app look into why everyone is having issues..