Code not activating on origin, says key is used already

[ToxinTractor]

Hello! My battlefield bad company 2 is not wanting to be added to origin.

Now i bought it o n steam and had wanted to add it to origin. However origin says the key is already used. I know full well though that it wasnt. I have never given this key out so is any one able to help? 

[MLadyD7 · Accepted solution]

Usually games that are bought via Origin will be redeemed on your account automatically after purchase. Although you will receive a mail with the product code, this code is most likely already tied to your account. So, if you are told that the code has already been used, please check your My Games tab first and if the game is not shown there, then please contact a Game Advisor at https://help.ea.com/contact-us for further assistance.

Since you purchased it elsewhere, you'll probably have to contact a Game Advisor & let them sort it out

Since this is a public forum we cannot help you since it would involve accessing your account which we cannot do.  In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

[MLadyD7 · Accepted solution]

Usually games that are bought via Origin will be redeemed on your account automatically after purchase. Although you will receive a mail with the product code, this code is most likely already tied to your account. So, if you are told that the code has already been used, please check your My Games tab first and if the game is not shown there, then please contact a Game Advisor at https://help.ea.com/contact-us for further assistance.

Since you purchased it elsewhere, you'll probably have to contact a Game Advisor & let them sort it out

Since this is a public forum we cannot help you since it would involve accessing your account which we cannot do.  In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

[vegetajunior44]

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[EA_Blueberry]

I will be locking this post down though to avoid further necroposting. If you still need help with this specific topic please create a new post on our boards.

• Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

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