2013-04-09 08:06 PM
Hello,
Thank you for reading this.
My computer is new. I built it less than 6months ago. It has been running fine for that time without any issue whatsoever. Today I started getting BSOD's when I run BF:BC2. When I boot the game the core temperature of my PC rises and doesn't stop, eventually (I believe) causing the BSOD. This does not happen on any other games. I run everything at maximum and regularly play multiple games at once. I have taken my PC to bits and cooled it with extra fans - this only makes it take longer to do it.
BSOD Info :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006FA4028
BCP3: 00000000BF800000
BCP4: 0000000000200001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Minidump Info (Retrieved using Windbg)
Microsoft ® Windows Debugger Version 6.2.9200.20512 AMD64
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\040913-9079-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*E:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`02e65000 PsLoadedModuleList = 0xfffff800`030a9670
Debug session time: Tue Apr 9 13:14:53.053 2013 (UTC + 1:00)
System Uptime: 0 days 0:34:26.380
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8006fa4028, bf800000, 200001}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006fa4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200001, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: PnkBstrB.exe
CURRENT_IRQL: f
STACK_TEXT:
fffff880`02f6da58 fffff800`02e2ea3b : 00000000`00000124 00000000`00000000 fffffa80`06fa4028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`02f6da60 fffff800`02ff1633 : 00000000`00000001 fffffa80`06ed1b70 00000000`00000000 fffffa80`06ed1bc0 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6daa0 fffff800`02e2e700 : 00000000`00000728 fffffa80`06ed1b70 fffff880`02f6de30 fffff880`02f6de00 : nt!WheaReportHwError+0x263
fffff880`02f6db00 fffff800`02e2e052 : fffffa80`06ed1b70 fffff880`02f6de30 fffffa80`06ed1b70 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6dc50 fffff800`02e2df0d : 00000000`00000004 00000000`00000001 fffff880`02f6deb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6dc90 fffff800`02e21e88 : 00000000`00000002 00000000`00001000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`02f6dcc0 fffff800`02ed952c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02f6dcf0 fffff800`02ed9393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6de30 fffff800`02ed16e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`03de7638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0xb4
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
Followup: MachineOwner
---------
I have attached a dxdiag file just because I could.
Please note :
I have read around this topic already.
AVG and Malwarebytes are currently in progress.
I do not have a CD burner so I cannot burn Memtest86 to a cd and boot from it. I do have memory sticks if someone can tell me if that works and how.
I do have my windows 7 disc, so I can do repairs. Please inform me if doing this will format anything as backing up is a big deal for me.
I appreciate any/all help or advice. Thank you everyone.
Edit:
I do not overclock anything
I do not use MSI afterburner
I have sufficient cooling
I have turned off all programs that could conflict with it (even firewalls etc)
Solved! Go to Solution.
2013-04-11 03:20 PM
Punkbuster was updated.
For anyone else looking for a solution to this :
Disabling EasyTune6 (And any other overclocking software) and disabling any kind of monitoring software (GPUZ, CPUZ) fixed this for me. Punkbuster is a piece of junk which was causing my CPU to fail if I had these other programs open.
This fix has been confirmed on two different machines.
2013-04-10 01:40 PM
I still need support on this issue EA.
2013-04-10 07:37 PM - edited 2013-04-10 07:41 PM
You see:
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: PnkBstrB.exe
Try update PunkBuster. Uninstall from windows and install from this link http://www.evenbalance.com/downloads/pbsvc/pbsvc.exe , then download PBSetup 3.5 from http://www.evenbalance.com/index.php?page=pbsetup.php and update PunkBuster files in game folder.
And how specifications have your PC?
2013-04-11 03:20 PM
Punkbuster was updated.
For anyone else looking for a solution to this :
Disabling EasyTune6 (And any other overclocking software) and disabling any kind of monitoring software (GPUZ, CPUZ) fixed this for me. Punkbuster is a piece of junk which was causing my CPU to fail if I had these other programs open.
This fix has been confirmed on two different machines.