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xbox one: almost every time a game ends and loads another match, my screen goes

by xxhowie101xx
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xbox one: almost every time a game ends and loads another match, my screen goes

★★★ Newbie

xbox one: almost every time a game ends and loads another match, my screen goes black and wont load next map

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Re: xbox one: almost every time a game ends and loads another match, my screen g

Community Manager

Hey, @xxhowie101xx I'm assuming its BF4 you are having this issue. Try reinstalling the game and do a power cycle. 

 

Power cycle: 

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

  3. Plug the console power cable back in.
  4. Press the Xbox button  on your console to turn on the Xbox One.

Let me know if that works or not. Standard smile 

 

/Atic 

Atic.png

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Message 2 of 2 (319 Views)

All Replies

Re: xbox one: almost every time a game ends and loads another match, my screen g

Community Manager

Hey, @xxhowie101xx I'm assuming its BF4 you are having this issue. Try reinstalling the game and do a power cycle. 

 

Power cycle: 

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

  3. Plug the console power cable back in.
  4. Press the Xbox button  on your console to turn on the Xbox One.

Let me know if that works or not. Standard smile 

 

/Atic 

Atic.png

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

---------------------------------------------------------------------------------------------------

Message 2 of 2 (320 Views)