Since this problem is an account problem we cannot help you here on the Answer HQ and you will need to contact a Game Advisor at EA Customer support: https://help.ea.com/contact-us
You can reach a game advisor here: https://help.ea.com/contact-us click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.
Battlefield Player on PC, Xbox One, PS4, Xbox 360, PS3
BF3, BF4, BF1, BFV DICE Friend tag awardee
SWTOR Player on the Hot Prospect (Satele Shan), Star Forge, and Darth Malgus