game freeze when try to open [ Edited ]

[ByMaNiiaC_]

game just freeze and need to restart my pc. i tried to fix the way @EA_Atic says to fix same bug on SWBF2 deleting BF4 from documents folder. it works but i have to delete the folder every time i want to play BF4

[EA_Atic · Accepted solution]

@ByMaNiiaC_  Took a look and no issue on your MSInfo. Guess we have to go down the tress of troubleshooting. 

Make sure that windows and all drivers up to date and no overlay is running with Battlefield 4.

Run CCleaner: https://help.ea.com/en-in/help/pc/how-to-use-ccleaner-to-fix-pc-issues/

Run BF4 and Origin as Admin. 

/Atic 

[EA_Atic]

Did you clear the settings for Origin also for Battlefield 4? @ByMaNiiaC_  

/Atic 

[ByMaNiiaC_]

cant remember exactly if i did. i remember clean origin cache and install the beta version

[IIPrest0nII]

@ByMaNiiaC_  Hello,

Please try to run a clean boot on your PC and test the game: https://help.ea.com/tr/help/faq/how-to-clean-boot-your-pc/

Disabling Origin in-game overlay, Discord overlay, TeamViewer is also might help you.

Make sure your Windows is updated and I'd like to ask you attach your DxDiag file to your message here. How to DxDiag https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Thanks!

[ByMaNiiaC_]

@IIPrest0nII fun fact is i can play bf4 if i search the server on battlelog.... all updated, here is the dxdiag

[EA_Atic]

Hey @ByMaNiiaC_  can you send an Msinfo so I can see what is going on. Please send it in a PM.  

/Atic 

[EA_Atic · Accepted solution]

@ByMaNiiaC_  Took a look and no issue on your MSInfo. Guess we have to go down the tress of troubleshooting. 

Make sure that windows and all drivers up to date and no overlay is running with Battlefield 4.

Run CCleaner: https://help.ea.com/en-in/help/pc/how-to-use-ccleaner-to-fix-pc-issues/

Run BF4 and Origin as Admin. 

/Atic 

[ByMaNiiaC_]

i love you!!!! you saved my life XD thanks so much

[EA_Atic]

Haha, happy to help!  

What solved it? 

/Atic 

[ByMaNiiaC_]

open origin and game like admin. im the admin in the computer but need to open like admin