Forum Discussion

Anonymous

9 years ago

Solved

You Have lost connection to the EA servers

I have internet fast disconnects me constantly whenever it wants what should I do i have been having this problem for 1 week now and it has been kinda getting more annoying since..

I didn't have this problem when I first started playing should I reset my router or check the cables its not from the internet because im talking on skype and doing a lot of stuff and When I click go online it connects me for a blink

What should I do ?

Thanks

battlefield 4

IIPrest0nII
9 years ago
Hello @Nikalas1232

What is your platform? Did you try this Connection Troubleshooting https://help.ea.com/en-za/help/faq/connection-troubleshooting-basic/ ?

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You Have lost connection to the EA servers

I have internet fast disconnects me constantly whenever it wants what should I do i have been having this problem for 1 week now and it has been kinda getting more annoying since..

What should I do ?

Thanks

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You Have lost connection to the EA servers

I have internet fast disconnects me constantly whenever it wants what should I do i have been having this problem for 1 week now and it has been kinda getting more annoying since..

What should I do ?

Thanks

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You Have lost connection to the EA servers","moderationData":{"__ref":"ModerationData:moderation_data:6583265"},"body":"

Hello @Nikalas1232

What is your platform? Did you try this Connection Troubleshooting https://help.ea.com/en-za/help/faq/connection-troubleshooting-basic/ ?

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Hello @Nikalas1232

\n\n

I am really sorry for those connection troubles with connection in Battlefield 4. Have you checked the article, @IIPrest0nII linked you to in his post? Restarting your router can also fix this. Keep us posted on your progress.

\n\n

Cheers,

Archi

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Me tooo!!!
I am soo desperate to play BF4 multiplayer ☹️☹️

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I \"lose connection to EA servers\" 5-10 times a day! I'm truly sick of this! I didn't have this problem 6 months ago. I am directly wired and should have 0 issues as far as that goes. It almost seems like DDoS attacks or something as often as it happens except I'm not losing connection to Xbox Live, just EA servers. It's mostly during games where I'm doing really well which could be coincidence, or is it? That might have sounded ridiculous if it wasn't happening all the time now! It can happen 2 minutes after I'm back in as well, over and over and over. I've messaged server owners and other players, and I've gotten several different responses, everything from \"people messing with the game\" to \"rarely happens to them,\" but nothing concrete or helpful to prevent this annoying issue. Restarting the router and the console does not help either, that just takes up more time and aggravates me even further. Any helpful advice would be awesome, I can't seem to find any out there to resolve this.

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Hey @ppddcry

\n\n

Were there any ISP or hardware changes in the last 6 months? It's possible you have some ports closed off that need to be opened in your router's admin settings. Here are the port numbers for Battlefield 4. https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

These steps generally help most players out on Xbox One.

\n\n

\n
Unplug the modem and router power for at least 3 minutes.
\n
\n
Power cycle the console: http://bit.ly/XB1_PowerCycle
\n
\n
Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
\n

We have some additional basic troubleshooting steps here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

\n\n

Hope that helps and I feel your frustration when getting kicked out a game you're doing very well in, been there as well. Good luck!

@ppddcry

\n\n

Clearing the MAC Address on your Xbox shouldn't make any changes to the port configurations you made in your router panel. Are you able to connect?

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I can connect. And it's weird because sometimes it seems the port forwarding has helped with the lag a little bit, but then yesterday I was still losing connection to EA servers 2-3 time an hour. And I actually was on a 16 hour binge with a buddy who hasn't been on in awhile lol so it was pretty annoying being in the middle of the game and suddenly it just goes black and says I've lost connection. And a lot of the time I can't just hit \"X' like it prompts me too and reconnect either. I usually have to restart the Xbox itself. It's a real pain!

Yeah, I'm still constantly losing connection to EA servers. Its past ridiculous how often it happens. It can be 2-3 times an hour or 2-3 times in 15 minutes depending on if I have to restart my Xbox or not.

@ppddcry

\n\n

Would you be able to run a UO Trace and attach the results to this post or in a DM to me? We need to see exactly how your connection is reaching our servers.

\n\n

UO Trace Program

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

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