Please refer to this guide to help you.
You need contact EA support i suggest you to contact EA support via live chat: https://help.ea.com/en/
What to do if your EA Account has been hacked
If you believe your EA Account has been hacked, you can perform the following steps to contact support for assistance.
If you think your FIFA account has been compromised, use this different process.
For all other concerns, please use the steps below.
If you believe someone else has gained access to your EA Account, you can get help restoring your account security from one of our EA Advisors.
To reach support without signing in, open a hacked account ticket. At the bottom of the login form, you will see the option, "Having trouble accessing your account?" Click that link to proceed.
Click the link labelled
Be sure to have as much of the following as possible when speaking with an EA Advisor:
Access to the original email account on your EA Account
Access to the Internet or a gaming console the account is linked to
Any invoice numbers or product codes from games you have purchased
Once you can access your account again, review our detailed instructions onmaintaining your account security. We particularly encourage you to make use of our Login Verification feature.
if you don't know how to contact EA please follow this steps:
How to contact EA Help
Start your request online to save time. No matter what game you play or what question you have, we’ll connect you to an EA Advisor for expert help.
We recommend the right channel for your issue
Based on the information you give us, we will recommend the support channel that most quickly connects you to the right EA Advisor. Not all channels are available for every issue and location. Use the country pull-down menu at the top left of the screen to select your country or the language you prefer. This helps ensure that we provide all available support options for your country.
How it works
Call Me Request that an Advisor calls you about your issue. You do not have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back.
Chat Enter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait time so that you know how long to stay connected.
Email Submit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response.
Phone
In some locations, direct dial to EA is available.
Answers HQ Visit Answers HQ for support from the community, 24 hours a day. Search for your specific issue, ask a question, or find solutions from other players.
Twitter Follow us on Twitter for helpful tips and answers to player questions. Direct gameplay questions to@AskEASupport in 140 characters or less.
Before you contact us
You can prepare information before you contact us to expedite your support session.
For all questions - Know your email address and username. Your login verification code may also be helpful.
For advanced technical issues and questions - You can prepare materials before you contact us, based on your situation.
For purchase questions - Have your proof of purchase handy.
Contact us
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