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Re: Want Refund for BF4

by BuckoBonzai
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Original Post

Accepted Solution

Want Refund for BF4

★★★★ Novice

Hello,

 

I am curious how I can go about getting a refund for purchasing BF4.  The issue is that, regardless of my excessive requirements to play the game, it does not run.  The game takes too long to load and then suffers increidbly low frame rates regardless of my steps taken to avert this.  I have re-installed graphics drivers and origin to no avail.

 

Now, I would just like to get my money back for being hustled.  I would appreciate any reply.

Message 1 of 7 (2,463 Views)

Accepted Solution

Re: Want Refund for BF4

★★★ Pro

@mym111 wrote:

Hello,

 

I am curious how I can go about getting a refund for purchasing BF4.  The issue is that, regardless of my excessive requirements to play the game, it does not run.  The game takes too long to load and then suffers increidbly low frame rates regardless of my steps taken to avert this.  I have re-installed graphics drivers and origin to no avail.

 

Now, I would just like to get my money back for being hustled.  I would appreciate any reply.


AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ(the policy of the forum forbide personal information to be post in here .for eg,email,password,DOB,..) .In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us 

 

Did you meet the conditions for a refund : https://help.ea.com/sg/article/returns-and-cancellations

 

You can find more information here: https://help.ea.com/article/what-s-the-great-games-guarantee

http://www.origin.com/news/origin-great-game-guarantee

 

Check this link for Warranty Exchange policies and procedures.

https://help.ea.com/en/article/electronic-arts-warranty-policy

 

 

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

 

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

 

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

 

The Window Will Open...
You’ll now see the currently available contact options. These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

 

 

Hope this helps
---------------------------------------------------------------------------------------。 Cheers 。-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I've also suffered in the hands of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

 

View in thread

Message 4 of 7 (2,218 Views)

All Replies

Re: Want Refund for BF4

[ Edited ]
★★★★★ Newbie

The game is unplayable and EA Support is like talking to a kid [Comment Removed - Admin.] about Theoretical Physicis. I MIGHT be inclinded to purchase it for PS4 if you can stop wearing your [Comment Removed - Admin.] but $60 for a unfinished game that doens't port over to PS4 from PS3 is not accpetable. 

Message 2 of 7 (2,378 Views)

Re: Want Refund for BF4

★★★★ Novice

I am with you on this one, I haven't been able to play this game or launch a multiplay at all. Cannot connect, ive never been this disappointed in a game considering I bought a new laptop for this game and nothing....... I would love to have a refund as well, unlikely but I hope so. This game is the last straw for EA games for me. There has been nothing but frustration when you spend good money to get something you cant even play and Im a fan of the BF series too...

Message 3 of 7 (2,208 Views)

Re: Want Refund for BF4

★★★ Pro

@mym111 wrote:

Hello,

 

I am curious how I can go about getting a refund for purchasing BF4.  The issue is that, regardless of my excessive requirements to play the game, it does not run.  The game takes too long to load and then suffers increidbly low frame rates regardless of my steps taken to avert this.  I have re-installed graphics drivers and origin to no avail.

 

Now, I would just like to get my money back for being hustled.  I would appreciate any reply.


AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ(the policy of the forum forbide personal information to be post in here .for eg,email,password,DOB,..) .In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us 

 

Did you meet the conditions for a refund : https://help.ea.com/sg/article/returns-and-cancellations

 

You can find more information here: https://help.ea.com/article/what-s-the-great-games-guarantee

http://www.origin.com/news/origin-great-game-guarantee

 

Check this link for Warranty Exchange policies and procedures.

https://help.ea.com/en/article/electronic-arts-warranty-policy

 

 

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

 

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

 

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

 

The Window Will Open...
You’ll now see the currently available contact options. These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

 

 

Hope this helps
---------------------------------------------------------------------------------------。 Cheers 。-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I've also suffered in the hands of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

 

Message 4 of 7 (2,219 Views)
Highlighted

Re: Want Refund for BF4

[ Edited ]
★★★★ Novice
 
Message 5 of 7 (2,115 Views)

Re: Want Refund for BF4

★★★★ Novice
Message 6 of 7 (1,695 Views)

Re: Want Refund for BF4

[ Edited ]
★★★★ Novice

I just paid £94.02 fopr BF4 premium plus ultimate unlock packs last week, 3+ hours trying to play and I've had it all freezing (and rarely recovering), CTD, BSOD, even a memory crashdump!

 

Not even completed 1 online game in all that effort! 

 

Same old same old with EA, non-existant support, no news updates for narked off customers.

 

As a result I'm waiting to connect to an Advisor so I can get a full refund and request they delete my Origin account completely.

 

I'm sick to death of EA releasing unfinished, glitchy games and then telling everyone it's their hardware at fault and to turn off crossfire etc. ESPECIALLY when EVERY other title I own, from EVERY other publuisher works just fine.

 

Disguted ex EA consumer!

Message 7 of 7 (708 Views)

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