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Re: Unable to make purchase due to ref. #10048

by onaka_ga_suite
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Unable to make purchase due to ref. #10048

★★ Apprentice

I tried to buy premium today and it did not work.
Somehow EA is no longer acepting my credit card.
I get this erro "We're unable to process your payment right now. Use a different payment method or try again later.[ref. #10048]"

So i try using another payment method: Paypal

Now it tells me i already own the item and i can't buy it twice

What do i do now?

 

Message 1 of 8 (4,284 Views)

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Re: Unable to make purchase due to ref. #10048

★★ Apprentice

My billing information has been the same since the day i registered it with my credit card

I have bought many games on origin with my credit card before this situation ocured

 

It is now 8 hours i have waited for a response from EA Game Advisor

 

 

I have done step 8 & 9 as you suggested

and the response is always the same from both the webstore and the origin app

We're unable to process your payment right now. Use a different payment method or try again later. [ ref. #10048 ]

 

From doing some research myself i have concluded that no help will come to my avail

 

This issue seems to arise from an area in which no one here has the power to resolve it

 

I appreciate the help that was given

Thank you

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Message 5 of 8 (4,433 Views)
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Re: Unable to make purchase due to ref. #10048

★★★★★ Expert
Hello,

As this is account/billing related I suggest you contact a game advisor.

To contact a game advisor, please visit the following site:

EA Help - Contact Us

# Login to the site by clicking on "Log in" in the menu bar, top right.
# If you need to change language, click on the language in the menu bar on the left
# Search the game you need help with.
# Select the game by clicking on the image and click next.
# Select platform and click next
# Select a topic and enter your issue and click next

You will now be provided with the contact options that are available, depending on your country.


With regards,
inSmithereens


# If an answer was the solution to your problem, please click . It could help others.
# If you want to reward a helping post, you can click .
# Please note, I am not an EA employee.
Message 2 of 8 (4,260 Views)
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Re: Unable to make purchase due to ref. #10048

★★ Apprentice

I did that at 11.am and am still waiting
Its 5.40pm and still no replay
They said 6min averege wait time

 

Message 3 of 8 (4,252 Views)
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Re: Unable to make purchase due to ref. #10048

★★★★★ Expert

You must save your billing information to your account, to make any new purchase in the new Origin store.

 

If you do not know how to do this, follow  this steps:

 

1.Go to Origin.

2.Log with your account.

3.Press Origin, in the top right corner.

4.Press "Account and Privacy".

5.Press "Payment and Shipping".

6.Press "Add Payment Method" and add your method of payment (fill out all the slots) and save.

7.Press "Add Shipping Address" and add your address (fill out all the slots) and save.

8.After you are done, first empty your basked and re-start origin.

9.Make the purchase.

 

If it still does not work, re-install origin and try the web store.

Message 4 of 8 (4,242 Views)
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Re: Unable to make purchase due to ref. #10048

★★ Apprentice

My billing information has been the same since the day i registered it with my credit card

I have bought many games on origin with my credit card before this situation ocured

 

It is now 8 hours i have waited for a response from EA Game Advisor

 

 

I have done step 8 & 9 as you suggested

and the response is always the same from both the webstore and the origin app

We're unable to process your payment right now. Use a different payment method or try again later. [ ref. #10048 ]

 

From doing some research myself i have concluded that no help will come to my avail

 

This issue seems to arise from an area in which no one here has the power to resolve it

 

I appreciate the help that was given

Thank you

Message 5 of 8 (4,434 Views)
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Re: Unable to make purchase due to ref. #10048

★★★★★ Novice

I have the smae error, and have tried the steps listed to resolve, no good.

 

Also have tried credit card & PayPal.

 

You think it would be important to Origin to assist with people trying to make a purchase?

 

I never have trouble like this with Steam.

Message 6 of 8 (3,169 Views)
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Re: Unable to make purchase due to ref. #10048

★★★ Newbie

turn off vpn

Message 7 of 8 (1,939 Views)
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Re: Unable to make purchase due to ref. #10048

Community Manager
I'm closing this thread to stop it being necroed.
 
If you have any issues with Battlefield 4 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.
 
/Atic

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