The Connection With EA Online was Lost bf4 PC !!!! please help

by D4rK_StillAlive
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The Connection With EA Online was Lost bf4 PC !!!! please help

★★ Novice

Hi Admin i buyed bf4  after 1 day of download i start the game and here what i got (The Connection With EA Online was Lost) please im not asking for something hard please please fix my game Frown because i sw many ppl get this problem and they fix it and thanks

Message 1 of 9 (13,639 Views)

Accepted Solution

Re: The Connection With EA Online was Lost bf4 PC !!!! please help

[ Edited ]
Hero (Retired)

@D4rK_StillAlive When you say you got a ban what does it say? Asking due to if a account was hacked they will lock down said account. To help you faster this is my ban info.....

 

Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

If your feed / profile photo / Presentation is "Hidden By The Battlelog Administrators" You can post in the following thread to request it to be unhidden. Please remove anything that may violate the terms and service before posting as it will just remain hidden for a tos violation.Please see this link...
http://battlelog.battlefield.com/bf4/forum/threadview/2979150493815320934/

The following link will show you your options, including how to dispute bans:
https://help.ea.com/article/information-about-banned-or-suspended-accounts

Battlelog rules and bans:
https://battlelog.battlefield.com/bf4/forum/threadview/2832654348586821015/

Punkbuster bans:
https://help.ea.com/article/punkbuster-bans-and-violations

GCC-Stream bans:
https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned

Fairfight bans:
https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight

In the Body of your email, please include the following information:
- Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Where your game or product was purchased
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute

Please Note: It does take time for a ban appeal to go though some longer then others. Do not spam them with emails state your case one time. Then let them contact you back once they have made a decision on your ban.

For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...   <>>>>>Did you get this @D4rK_StillAlive

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/

The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

View in thread

Message 7 of 9 (18,401 Views)

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Re: The Connection With EA Online was Lost bf4 PC !!!! please help

[ Edited ]
Hero (Retired)

@D4rK_StillAlive I will not use the new console loadout on my PC how I get around this is just log into battlelog .....  http://battlelog.battlefield.com/bf4/

 

Edit as well as please make sure all this is up to date on your PC....

 

 

Latest version of DirectX see this page
http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

Reinstall Microsoft C++ For my game PC's I install both x64 and x86 as it does not hurt the PC

NOTE>>> you need to select the x64 or the x86 file depending on what architecture your computer has. To find this out, Click Start, right click on "Computer" and select "Properties". Under system type is should say "32-Bit Operating System" or "64-bit Operating System". If 32-bit operating system, download the x86 file, and if 64-bit download the x64 file.
http://www.microsoft.com/en-US/download/details.aspx?id=40784

Update your Microsoft .NET framework.
http://www.microsoft.com/en-ca/download/details.aspx?id=30653

Adobe Flash Player update
http://get.adobe.com/flashplayer/

Go to Punk Buster site
http://www.punkbuster.com/index.php?page=pbsetup.php

1- Download PB then extract files to your desktop.
2- Open Punk Buster folder.
3- Click on the PB setup and it will open.
4-Add your BF4 game to punk buster its at the top of Punk Buster.
5-Then update punk buster again at the top of Punk Buster.

Reboot PC test BF4

Message 2 of 9 (13,613 Views)

Re: The Connection With EA Online was Lost bf4 PC !!!! please help

★★ Novice
Thanks for your replay man but I try my friend account and it's working fine the problem it's from my account I think Frown
Message 3 of 9 (13,600 Views)

Re: The Connection With EA Online was Lost bf4 PC !!!! please help

Hero (Retired)

Have you tried to use battlelog http://battlelog.battlefield.com/bf4/  ?

Message 4 of 9 (13,588 Views)

Re: The Connection With EA Online was Lost bf4 PC !!!! please help

★★ Novice
I got surprised when I open battlelog they said to that I got banned look I didn't even play bf4 I just install it :/ !!! Really I don't understand why they did that to me Frown
Message 5 of 9 (13,583 Views)

Re: The Connection With EA Online was Lost bf4 PC !!!! please help

Hero (Retired)

I'm sorry to hear that.  Please send an email at  lets_talk@ea.com  to get more information about your Ban and perhaps your Ban will be removed. Please read this article to learn more: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Message 6 of 9 (13,579 Views)

Re: The Connection With EA Online was Lost bf4 PC !!!! please help

[ Edited ]
Hero (Retired)

@D4rK_StillAlive When you say you got a ban what does it say? Asking due to if a account was hacked they will lock down said account. To help you faster this is my ban info.....

 

Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.

If your feed / profile photo / Presentation is "Hidden By The Battlelog Administrators" You can post in the following thread to request it to be unhidden. Please remove anything that may violate the terms and service before posting as it will just remain hidden for a tos violation.Please see this link...
http://battlelog.battlefield.com/bf4/forum/threadview/2979150493815320934/

The following link will show you your options, including how to dispute bans:
https://help.ea.com/article/information-about-banned-or-suspended-accounts

Battlelog rules and bans:
https://battlelog.battlefield.com/bf4/forum/threadview/2832654348586821015/

Punkbuster bans:
https://help.ea.com/article/punkbuster-bans-and-violations

GCC-Stream bans:
https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned

Fairfight bans:
https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight

In the Body of your email, please include the following information:
- Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Where your game or product was purchased
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute

Please Note: It does take time for a ban appeal to go though some longer then others. Do not spam them with emails state your case one time. Then let them contact you back once they have made a decision on your ban.

For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...   <>>>>>Did you get this @D4rK_StillAlive

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/

The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

Message 7 of 9 (18,402 Views)

Re: The Connection With EA Online was Lost bf4 PC !!!! please help

★★ Novice
Thank you guys I already send them email with all information I hope they will fix this error soon
Message 8 of 9 (13,545 Views)

Re: The Connection With EA Online was Lost bf4 PC !!!! please help

Hero (Retired)

@D4rK_StillAlive To get this done / fixed fast your best bet is to contact a EA game adviser as your ban is due to your account being hacked, So ask for a call back if it is in your area :] As well as thank you much for the solution on my post :] 

 

For anyone who got this on Battlelog..."You have been banned from Battlelog. If you believe this was done in error, please contact Customer Services". Then please do this...   <>>>>>Did you get this @D4rK_StillAlive

Follow the Steps to contacting an EA Game Adviser to fix this :

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/

The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

Message 9 of 9 (13,535 Views)