Re: Stuck on black loading screen

by FishyStinkfinger
Reply

Original Post

Stuck on black loading screen

★★★★★ Novice

I played BF4 on Wednesday and it worked fine, then i was gonna play on Thursday and now

im stuck on a endless black loading screen. (fun how the game just all of sudden stops to work) Tongue out

 

I have repaired the game, I have update/reinstalled PB, I have updated my graphics driver, disable the firewall.

And im still stuck on that black loading screen.

 

My specs is:

Intel i7-45100 2.00Ghz

8RAM

GeForce 840M

Message 1 of 11 (579 Views)

Re: Stuck on black loading screen

Champion (Retired)

Have you tried to repair the game

 

Repair your game,
1) Go to My Games in Origin
2) Right-click the game image
3) Select "Repair Install"

If that does not work try this,

To Gather DXDiag Info,

1) Press Win+R
2) In the run box type 'DXDiag' then hit enter
3) If you have a 64-bit PC click the button 'Run 64-bit DxDiag' (if you have a 32bit PC this option will not be avaliable)
4)Press 'Save All Information'
5) To share this file with me upload it to http://www.filedropper.com/ and share URL

To UOTrace - http://help.ea.com/uk/article/how-to-uo-trace - Post your results here

To Ping EA follow these steps,

1)Press Win+R, in the box type CMD and hit enter
2)Type into CMD 'ping easo.ea.com'
3)Hit enter and await results.
4)Post results here

 

-----------------------------------------------------------------
Thank-you
Killerwhal812
Marshall

If I or Anyone helped in any way please in return make the time to award then with XP please.
If I solved the problem please press 'Accept as Soloution' next to my post so others know of the soloution.

I DO NOT WORK FOR EA
MY VIEWS ARE MY SOLE OPINION AND NOT EAs

Message 2 of 11 (568 Views)

Re: Stuck on black loading screen

★★★ Novice
Message 3 of 11 (565 Views)

Re: Stuck on black loading screen

★★★★★ Novice

I have repaired the game with no result

 

My ping to easo.ea.com in cmd:

Pinging easo.ea.com [159.153.234.54] with 32 bytes of data:
Reply from 159.153.234.54: bytes=32 time=127ms TTL=106
Reply from 159.153.234.54: bytes=32 time=129ms TTL=106
Reply from 159.153.234.54: bytes=32 time=127ms TTL=106
Reply from 159.153.234.54: bytes=32 time=129ms TTL=106

Ping statistics for 159.153.234.54:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 127ms, Maximum = 129ms, Average = 128ms

 

My DxDiag saved info

http://www.filedropper.com/dxdiag_21

 

My OU Trace:

http://www.filedropper.com/outrace0

http://www.filedropper.com/outrace1

http://www.filedropper.com/outrace2

 

Hope this info help, so freaking weird it works one day and the next day it dont Frown

 

 

Message 4 of 11 (548 Views)

Re: Stuck on black loading screen

★★ Novice

welcome to the world of EA son

Message 5 of 11 (540 Views)

Re: Stuck on black loading screen

Hero (Retired)

Try this....


Re- install origin only not your game just origin.

1. Uninstall Origin completely from Windows Control Panel.
2. Reboot your PC. This is important to clear out any lingering registry files or directories.
3. Download the latest here: http://origin.com/download
4. Install Origin You should not be prompted to update.

If  this fails to fix it then try this...

C:\Users\your PC Name\Documents\Battlefield 4

BF4 folder in my documents holds game configs and screen shots even if BF4 is installed on different drive. When you uninstall BF4 it does NOT remove this folder. So when you install the game again you can still have the same issues. Even if its not a new install it is still worth trying as the game cfg could be mucked up.

1- Go to my Documents and remove BF4 folder place it on your Desktop for now.
2- Be warned you do have to set up your in game settings again.
3-Repair BF4
4- When done go test your game. If it fails reboot your PC and run repair game again and test BF4.



Message 6 of 11 (532 Views)

Re: Stuck on black loading screen

★★★★★ Novice

Just tried that and it still stuck on a black loading screen.

Message 7 of 11 (522 Views)

Re: Stuck on black loading screen

Hero (Retired)

Ok I will give you a list of things to try just try one group at a time and test  game after each one please.

 

First make sure all this is up to date...

 

Latest version of DirectX see this page
http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

Reinstall Microsoft C++
NOTE>>> you need to select the x64 or the x86 file depending on what architecture your computer has. To find this out, Click Start, right click on "Computer" and select "Properties". Under system type is should say "32-Bit Operating System" or "64-bit Operating System". If 32-bit operating system, download the x86 file, and if 64-bit download the x64 file.
http://www.microsoft.com/en-US/download/details.aspx?id=40784

Update your Microsoft .NET framework.
http://www.microsoft.com/en-ca/download/details.aspx?id=30653

Adobe Flash Player update
http://get.adobe.com/flashplayer/

Go to Punk Buster site
http://www.punkbuster.com/index.php?page=pbsetup.php

1- Download PB then extract files to your desktop.
2- Open Punk Buster folder.
3- Click on the PB setup and it will open.
4-Add your BF4 game to punk buster its at the top of Punk Buster.
5-Then update punk buster again at the top of Punk Buster.

Reboot PC test BF4

 

Run the game as Administrator:
Go to the Origin games folder (C:\Program Files (x64)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
Do the same with BF4_x86.exe as well.

Run Origin as Administrator:
Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.

Disable Origin in game:
In Origin - Application settings - Origin in Game - disable Origin in game

Origin Cloud Storage turn it off
Origin, settings, General

Make Sure BF4 is set to 64bit if your windows is 64bit
1- open origin and go to My Games
2-Right click BF4 and go to Game Properties
3-Under when launching this game set it to x64 and check off disable origin in game.
4- Hit apply REBOOT your PC and then test your BF4

Reboot PC test BF4

Another thing that to try: run a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
This should ensure that no programs are interfering in the background.

Check your firewall to be sure it is open to the game and not blocking it.


Below are programs known to make issues in BF4

Disable Mantle if you have it and try Direct X, Turn OFF Anti-Aliasing Deferred in video card settings in game. If you have page file turned off then turn it back on as this can make errors even with 32gigs ram.

Others have said if they uninstall MSI Afterburner issues / crashing is stopped. So if you have this installed remove program and test BF4. Also look at other programs as Asus Game First Service, Razer synapse, Razer Cortex, Qualcomm Killer Service , Fraps, EVGA Precision, Geforce experience, be sure to turn off the streaming function that is enabled by default ,Raptr, RivaTuner , ASRock eXtreme Tuner, Steam, Skype, aero ,Overwolf extra program in teamspeak and xfire are known to make issues as well. And I am sure more programs not in my list yet turn one off at a time and test BF4.

Uninstall the HD Audio Driver from the video card driver install add/remove programs. This silly thing makes issues in BF4 for some. Reboot then repair BF4 to be safe.


Message 8 of 11 (519 Views)

Re: Stuck on black loading screen

★★★★★ Novice

I have done all that now and im still getting stuck on that black loading screen.

How the heck can the game work totally fine on Wednesday but not on Thursday?

Message 9 of 11 (495 Views)

Re: Stuck on black loading screen

Champion (Retired)

Rey reinstalling your GPU drivers or backdating them to before wednesday.

 

 

-----------------------------------------------------------------
Thank-you
Killerwhal812
Marshall

If I or Anyone helped in any way please in return make the time to award then with XP please.
If I solved the problem please press 'Accept as Soloution' next to my post so others know of the soloution.

I DO NOT WORK FOR EA
MY VIEWS ARE MY SOLE OPINION AND NOT EAs

Message 10 of 11 (488 Views)