Razer Synapse (?) crashing BF4 on when it starts to load...

[BeerGogglesFTW]

Was going to play yesterday on my desktop for the first time in awhile... crashing as soon as BF4 first loads.

• First I deleted my BF4 Documents folder, to reset the settings.
• Then I disabled my OSDs like MSI Afterburner... coincidentally got it to load a couple times.. then went back to crashing.
• Repair BF4 Install
• Then I uninstalled BF4 and reinstalled. (No luck still)

Then I checked Windows Alerts.. Has a hardware error and BF4 error:

(Hardware)

Description A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 144 Parameter 1: 1003 Parameter 2: ffffd0002e5b5980 Parameter 3: 0 Parameter 4: 0 OS version: 6_3_9600 Service Pack: 0_0 Product: 256_1

OS Version: 6.3.9600.2.0.0.256.48

Locale ID: 1033

Extra information about the problem Bucket ID: INVALID_REQUEST

(BF4)

Description

Faulting Application Path: D:\Origin Games\Battlefield 4\bf4.exe

Problem signature

Problem Event Name: BEX64

Application Name: bf4.exe

Application Version: 1.4.2.23028

Application Timestamp: 54596f83

Fault Module Name: StackHash_9561

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: PCH_6C_FROM_rzdspsrv+0x0000000000042105

Exception Code: c0000005

Exception Data: 0000000000000008

OS Version: 6.3.9600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 9561

Additional Information 2: 95615e3ed40c5713d258a14319f3dac4

Additional Information 3: 05de

Additional Information 4: 05deb854a5aba8cb64250652496e0d6e

Extra information about the problem

Bucket ID: 50c1114eb8bc4379df2ccc5f506bba94 (81757075322)

I don't know what that means.... but my first guess was memory.

Ran MemTest86+ overnight. (7 hours) No errors.

Saw "rz" in the error and thought Razer. So, I closed out of Razer Synapse and its never crashed with Razer Synapse closed.

So I uninstalled Razer Synapse and reinstalled... Back to crashing BF4.

(I also run Razer Surround which may be related.)

Thanks in advance.

[ragnarok013]

Definitely uninstall Razer surround and see if that helps. My system was acting strangely with razer surround, I uninstalled it and now it's fine despite still running Synapse.

[DerRastaMan]

Have exactly the same Problem:

Problemereignisname: BEX64
Anwendungsname: bf4.exe
Anwendungsversion: 1.4.2.23028
Anwendungszeitstempel: 54596f83
Fehlermodulname: StackHash_9561
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmeoffset: PCH_6C_FROM_rzdspsrv+0x0000000000042105
Ausnahmecode: c0000005
Ausnahmedaten: 0000000000000008
Betriebsystemversion: 6.3.9600.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 9561
Zusatzinformation 2: 95615e3ed40c5713d258a14319f3dac4
Zusatzinformation 3: 05de
Zusatzinformation 4: 05deb854a5aba8cb64250652496e0d6e

BF works 100% correct if i stop MSI Afterburner, when BF4 starts (Icon apears in Taskbar) i can start Afterburner again and it works till i quit Game and start again. I made a Fallback to a Windows Image 4 Weeks ago and BF4 run´s fine again till updating Qrigin. It must be a Problem with the Overlay under 64Bit with the last Nvidia Drivers. If i turn 64Bit Support in Riva Statistic Server off i can start BF4 without the Error!

[Rattlehead21]

Hi

Same problem here.

I use only Synapse and after updating it I got Razer Stats which keeps track of my clicks etc. and Ithink thats the cause.
Unplayable with Razer Synapse, works flawlessly without it, I am suspecting the latest update of Synapse has something to do with it.

[BeerGogglesFTW]

Was not Razer surround causing the issue.

As other have pointed out, as soon as the Razer Synapse program wanted to start tracking my mouse movements (stats and heatmaps) ... BF4 has been crashing.

I've been told to disable "Stats and Heatmaps" but it was never enabled to begin with. (Even tried enabling it, just so I could then disable it. No luck.)

Glad I'm not alone though.

[Carbonic]

My BF4 has crashed as well without stats & heatmaps being enabled in Synapse. I can only recommend reporting the bug using the "Razer Synapse 2.0 Feedback bug report" feature. I can from personal experience say that Razer takes those report serious.

[thesis87]

uninstall razer synapse

[ZelmoQuad]

Same here. I just have BF4 in a preload window mode and as soon as I join the server I enable Synapse 2.0 from my taskbar. Then I get on with all.

[BritishIy]

I've isolated the problem to the new Stats + Tracking feature that Synapse implemented.

I simply went to the stats + tracking settings, and disabled all tracking

Boom - Game works perfectly.

[xXRandomAttacKXx]

do'nt need to uninstall you just close all services synapse when using BF4 and then works perfectly when I use other games it reactivated. I tried initially to freeze it with the booster closing the driver in memory but from the same problems then you just close it.