February 2015 - last edited February 2016 by EA_Nils
Welcome to the Battlefield 4 Section on Answer HQ! - Below, you will find some guides made by our fellow members and Hero's of Answer HQ. Please read them before creating a new thread in order to hopefully provide you the solution to your issue without you even needing to post. If the post has solved your problem, click the "me too" button and give the poster who helped you an XP as a thanks if you would like.
Other useful threads with fixes and more info
More guides, fixes and how to's located in each of the spoilers. Click each spoiler tag to reveal more information.
1 - How to contact an EA Game Advisor using the new EA Help page.
2 - Hidden presentation / Feed on battlelog / Gravatar Hidden
3 - Banned from battlelog / EA account ban
4 - Guide to reinstall the Battlelog plugin
FOR MOZILLA FIREFOX:
- Uninstall the Plugin via Control Panel
- Reinstalling the plugin by logging to Battlelog again
- Go to Tools → Addons → Plugins
- Search for Battlelog
- Set to: Always Activated
- Restart Firefox
FOR CHROME:
- Uninstall the Plugin via Control Panel
- Clear Browsing Data ( Settings/Privacy )
- Reinstalling the plugin by logging to Battlelog again
- In the search bar typing the following command: chrome://plugins
- Check the box Always allowed for Battlelog Game Launcher
- Restart the Browser
If you have tried the above and are still having issues please feel free to post a thread including the following information:FOR INTERNET EXPLORER 11:
- Uninstall the Plugin via Control Panel
- From Internet Options/General tab → Clear Browsing data → Delete button
- From Security Tab → In Trusted Sites → add: battlelog.battlefield.com
- Reinstalling the plugin by logging to Battlelog again
- Restart the Browser
- Operating System and Version (32 or 64bit)Note: These instructions are provided 'As Is' and without warranty. Make sure you have the latest version of flash installed on your PC http://get.adobe.com/flashplayer/?no_redirect
- Browser and version
- Which browser addons you have installed (if any)
5 - Punkbuster, fairfight and GGC-Stream Bans.
Note: EA support cannot do anything about these types of bans, It must be appealed through Punkbuster, fairfight or GGC-Stream
Punkbuster bans: https://help.ea.com/article/punkbuster-bans-and-violations
GGC-Stream bans: https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned
Fairfight bans: https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight
6 - Report other players (Cheating etc...)
7 - Origin ID change - Change your username
If you’d like to change your Origin Account information, simply:
Note: If you use the same username for EA's forums, this may affect elements of your forum identity, including post count, standing, and permissions. You may also have to log out of the forums and back in again if you're signed-in during the name change.
8 - Linking and unlinking soldiers from your battlelog profile
Link a gamertag or PSN ID to your Origin account:
1. Log in to your Origin account
2. Click Friends -> Add a friend in the menu bar
3. The pop-up will give you the option to connect to Facebook, XBOX Live or Playstation Network. Choose your preferred option
4. Fill in your log-in details and follow the steps on screen
You're good to go. If you are unable to connect, it could be a temporary issue with the servers. Try again later and if the issue persists for more than 24 hours, contact EA support.
http://help.ea.com/ca/article/linking-your-gamertag-psn-id-or-ea-classic-screen-name/
Unlinking a soldier from your profile / Origin account:
This must be done through customer support as you cannot do this for security reasons. Please note that ALL stats/unlocks/progression will be reset permanently for the account that gets unlinked, other accounts linked will remain fine and untouched.
9 - Stats Resets, Hacked accounts and other account management issues
You will have to contact EA support for these types of issues, like email issues, password, security questions etc.
Use this link: https://help.ea.com/en/contact-us/new/
If your account was compromised, Please read here on how to prevent it in the future: http://help.ea.com/en/article/how-to-maintain-account-security/
10 - Next-Gen console troubleshooting Guides (PS4 / Xbox One)
Please find the below guides for troubleshooting on your console:
11 - PS3 Freezing issue, How to fix
1. Turn off Playstation 3.
2. Hold The power button down; The system will turn on and turn off once again.
3. Once the System has been shutdown, re-press you finger until you hear 2 consecutive beeps
4. When you hear the 2 beeps take finger off power button.
5. You will be prompted to plug in your controller via usb and then hit the PS button
6. The Recovery menu will pop up.
7. Select Restore File System.
This will delete any corrupt files off of your system. It won't delete any game data.
12 - How To Download DLC
13 - Update Security Questions and Email Address.
14 - Possible Fix for your BF4 issues by Zorlacc
15 - How to Enable Battlefiel
if you have reinstalled Battlefield 4, especially after reinstalling your windows, and the game is telling you do not have the DLC's installed it could be that your windows registry is missing the correct entries the game needs to see you do have them installed.
Completely close the Origin client
Create a system restore point so you can reverse the changes made if needed: How to create a system restore point
Use method A ("hard") or B(easy) to proceed.
A. USE REGEDIT
Open REGEDIT (start > execute)
Find \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\Battlefield 4\Xpack0
There should be a REG_SZ entry called "installed" with "True". If the data is "false"
double click on the line and type in "true" and click ok.
If you are missing the entries, create them by right clicking in the empty space in the right part of
the registry editor and choose "string value" and enter the name "installed" (or rename to installed by
right clicking the entry.) Double click on the entry to open it and enter as value date: true and click ok.
Repeat the same for the next:
Find \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\Battlefield 4\Xpack1
Find \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\Battlefield 4\Xpack2
Find \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\Battlefield 4\Xpack3
If Xpack0, Xpack1 and Xpack2 are not showing, create them by right clicking on Battlefield 4, select "key" and
fill in Xpack0 as the name. Repeat for Xpack1 and Xpack2.
Xpack0 = Second Assault
Xpack1 = China Rising
Xpack2 = Naval Strike
Xpack3 = Dragon's Teeth
Below is a screenshot of what it should look like.
B. CREATE .REG FILE
If you do not want to go searching in REGEDIT you can use notepad, create a new empty text file add all the following orange lines as
shown below.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\Battlefield 4\Xpack0]
"Installed"="true"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\Battlefield 4\Xpack1]
"Installed"="true"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\Battlefield 4\Xpack2]
"Installed"="true"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\Battlefield 4\Xpack3]
"Installed"="true"
Save the file with the extension .reg
Be certain in notepad (or other editor) you do not save as xxxx.reg.text
You can name the file whatever you want but something like "BF4 DLC reg fix" might be a good choice.
To add the lines to the registry, double click on the file you created and click yes on the popup. Click OK when finished.
Warning
There are .reg files ready to download on the internet but I do not recommend the use of them. If you
do download one of the internet, please check the content of the file (right click on it and choose edit).
The file should only contain the lines as shown above.
Reg files could contain lines that are harmfull to your pc and other than to agree on adding the lines,
you will not be notified.
Please be aware that even if in lots of cases this solution works, it might not work for everybody
as computers sometimes "get picky".
16 - Guide to adding/changing a Gravatar on Battlelog
17 - Request permission for EA games content
18 - Merging Origin Accounts
If you are looking to merge two Origin accounts together, you will need to contact an EA Game Advisor for assistance, however please do note that some limitations may apply:
For further instructions and information on this process, please see the following thread: Merge Origin Accounts
19 - Purchasing issues
If you are encountering issues making a purchase with a card payment the following information may assist you in finding the cause of the issue.
If you are continuing to experience issues with making a payment, please do not hesitate to contact our Customer Support team for further assistance.
Additional information available here: We're sorry, but we can't perform transactions to this credit card.
20 - Fixing your issues with Origin not opening properly
Reducing the screen resolution
Right-click on the desktop and select Screen Resolution.
Reduce the resolution as much as possible.
Save the changes.
Revert back to the usual resolution and restart the computer.
Disconnecting from the Internet
Temporally disconnect from the Internet and see if there is a popup window or a message regarding Origin.
Disabling software utility
If you have 2 (or more) monitors, make sure you have disabled any software utility
Using Shortcuts
Launch Origin If the solution 1 did not work, try the following workaround please: On the tool bar click on the Origin icon to bring it into focus until you get the thumbnails
Color mode for your monitor
Exit Origin (if you can't exit it normally, try opening Task Manager and use End Process on Origin).
Open Screen Resolution by clicking the Start button , clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.
Click Advanced settings, and then click the Monitor tab.
Under Colors, select True Color (32 bit), and then click OK.
Launch Origin again.
Discuss this issue in the following open thread here Here
21 - Bought a game but it does not show up in Origin?
22 - Game Refunds and the Great Game Guarantee / Damaged games + Warranties
If you have passed 7 days limit and have of not opening the game, Or passed 24 hours of the games first launch limit, you can not request a refund. Read the Origin Great Game Guarantee Policy to see if you are eligible for a refund: Click this link and Click to refund purchases and see more on Returns & Cancellations: Returns and Cancellations Terms
If your physical copy of the game is broken read here: Click for EA Warranty Terms
If you want to cancel a pre order you can cancel the order in your in Origin > Profile > Edit Profile > Payments and shipping and cancel the order.
23 - EA Online Pass - Online pass for older EA games is now discontinued.
24 - How to Backup/res
If you've replaced a computer or operating system and want to back up your Origin games instead of having to download them again, all you'll need to do is backup and then later restore your titles.
Once all of this is done, you can delete the now-empty, older game folder--Battlefield 4X--and your game should be playable through Origin with most of your required registry settings.
Source: http://help.ea.com/en/article/backing-up-and-restoring-your-origin-games/
For the previous discussion regarding backing up and restoring your Origin games, please visit the linked thread.
25 - Issues with game codes for Origin
Lost / broken disk but still have the serial code for the game: With your serial code, you are eligible for the download version of your game. You can download it through Origin and redeem your code. Instructions on how to do this can be found here: Here Make sure to uninstall the previous disc version and install the download version instead.
Finding the code on Origin: If you registered the game or bought it on Origin, the serial code can be found in the My Games tab on the Origin client. Download the client from here http://origin.com/download, log in with your data and go to the My Games tab. Hover over the game and find the "i". The product code listed there is your serial number (it can be different from your original one if the game was bought before Origin came out)
No access to the serial code: If you lost your serial code and don't have the game installed on an old computer, you need to contact Customer Support. They can be found here: Here if you registered your game to your account, it should be easy to get the code. If not, they'll give you a new code if you can proof that you own the game. See this: Here
Read more in this article on game code redemption: How To Redeem your serial codes in Origin
Any other game codes isssues, Pleasse contact a game advisor.
26 - Permanently delete your EA / Origin Account
Updated Feb 5th, 2016