\nдайте знать, если вопрос все ещё актуален и требуется наша помощь.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"93","kudosSumWeight":0,"postTime":"2021-07-20T06:46:02.130-07:00","lastPublishTime":"2021-07-20T06:46:02.130-07:00","metrics":{"__typename":"MessageMetrics","views":1605},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6449472":{"__typename":"ModerationData","id":"moderation_data:6449472","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6449472":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:479039"},"id":"message:6449472","entityType":"FORUM_REPLY","eventPath":"category:battlefield-ru/category:ea-forums-ru/community:tghpe58374board:battlefield-franchise-discussion-ru/message:6449465/message:6449472","revisionNum":1,"uid":6449472,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-ru"},"parent":{"__ref":"ForumReplyMessage:message:6449471"},"conversation":{"__ref":"Conversation:conversation:6449465"},"subject":"Re: Пропадает звук и модели игроков.","moderationData":{"__ref":"ModerationData:moderation_data:6449472"},"body":"Удаление папок устранило пропажу моделек.
Но проблему со звуком не решило - вот буквально 5 минут назад он пропал. Буду пробовать следующие пункты
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"151","kudosSumWeight":0,"postTime":"2021-07-20T06:47:38.519-07:00","lastPublishTime":"2021-07-20T06:47:38.519-07:00","metrics":{"__typename":"MessageMetrics","views":1610},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6449473":{"__typename":"ModerationData","id":"moderation_data:6449473","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6449473":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:479039"},"id":"message:6449473","entityType":"FORUM_REPLY","eventPath":"category:battlefield-ru/category:ea-forums-ru/community:tghpe58374board:battlefield-franchise-discussion-ru/message:6449465/message:6449473","revisionNum":1,"uid":6449473,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-ru"},"parent":{"__ref":"ForumReplyMessage:message:6449472"},"conversation":{"__ref":"Conversation:conversation:6449465"},"subject":"Re: Пропадает звук и модели игроков.","moderationData":{"__ref":"ModerationData:moderation_data:6449473"},"body":"После запуска в режиме чистой загрузки проблема осталась. Никакие другие программы на старте не запустились кроме, почему-то Kaspersky Total Security. Также, для игры на сервере был вручную запущен PunkBuster.
Отчёты DxDiag и msinfo32 во вложении
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-20T07:38:27.834-07:00","lastPublishTime":"2021-07-20T07:38:27.834-07:00","metrics":{"__typename":"MessageMetrics","views":1598},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message6449473AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/battlefield-franchise-discussion-ru/52941/1/DxDiagPeppaCola.txt\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__ref":"Attachment:{\"id\":\"attachment:message6449473AttachmentNumber2\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/battlefield-franchise-discussion-ru/52941/2/msinfo32%20PeppaCola.txt\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6449474":{"__typename":"ModerationData","id":"moderation_data:6449474","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6449474":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5296905"},"id":"message:6449474","entityType":"FORUM_REPLY","eventPath":"category:battlefield-ru/category:ea-forums-ru/community:tghpe58374board:battlefield-franchise-discussion-ru/message:6449465/message:6449474","revisionNum":1,"uid":6449474,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-ru"},"parent":{"__ref":"ForumReplyMessage:message:6449473"},"conversation":{"__ref":"Conversation:conversation:6449465"},"subject":"Re: Пропадает звук и модели игроков.","moderationData":{"__ref":"ModerationData:moderation_data:6449474"},"body":"Предлагаю вам оздоровить вашу систему, а для этого выполнить такие действия, последовательно, одно за одним, соблюдая очередность:
1. Сканируете ПК таким образом:
а) http://lumpics.ru/check-computer-for-viruses-without-installing-antivirus/#i-3 (для проверки обязательно запускать windows в безопасном режиме)
б) http://adwcleaner.ru.uptodown.com/
Обязательно:
1. обязательно сканируете по вариантам А и Б. По варианту А можно провести сканирование и cure it, и, дополнительно, каспером.
2. не нужно сканировать своим антивирусом, качаете курейт и настраиваете его, как указано в первой ссылке.
3. следовать всем инструкциям, сканировать в безопасном режиме дисковое пространство ВСЕ полностью.
2. Выполняете чистку системы программой Ccleaner.
Инструкция от ЕА.
Прочие инструкции: тыц, дыц.
3. После этого выполняете команды в командной строке от Администратора:
SFC /SCANNOW
Если устранены ошибки - перезагрузить ПК, если ошибка осталась, выполняем следующую команду без перезагрузки
dism /Online /Cleanup-Image /ScanHealth
Если устранены ошибки - перезагрузить ПК, если ошибка осталась, выполняем следующую команду без перезагрузки
dism /Online /Cleanup-Image /RestoreHealth
Если устранены ошибки - перезагрузить ПК
4. Переустановите видеодрайвер по инструкции:
а) полностью удалить старый программой DDU, подробнее тут.
б) скачать новый с оф.сайта (AMD или NVidia) и установить.
\n
5. Отключите в браузере хром аппаратное ускорение, судя по ошибке Код исключения: 0xe0000008, браузер не дружит с вашим железом.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"postTime":"2021-07-20T08:31:49.485-07:00","lastPublishTime":"2021-07-20T08:31:49.485-07:00","metrics":{"__typename":"MessageMetrics","views":1584},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6449475":{"__typename":"ModerationData","id":"moderation_data:6449475","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6449475":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5296905"},"id":"message:6449475","entityType":"FORUM_REPLY","eventPath":"category:battlefield-ru/category:ea-forums-ru/community:tghpe58374board:battlefield-franchise-discussion-ru/message:6449465/message:6449475","revisionNum":1,"uid":6449475,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-ru"},"parent":{"__ref":"ForumReplyMessage:message:6449473"},"conversation":{"__ref":"Conversation:conversation:6449465"},"subject":"Re: Пропадает звук и модели игроков.","moderationData":{"__ref":"ModerationData:moderation_data:6449475"},"body":"И это проверить за одно)
\nПроверка и диагностика жесткого диска.
\nПроверка и диагностика оперативной памяти.
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"115","kudosSumWeight":2,"postTime":"2021-07-20T08:34:55.800-07:00","lastPublishTime":"2021-07-20T08:34:55.800-07:00","metrics":{"__typename":"MessageMetrics","views":353},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1748003367278","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1748003367278","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1748003367278","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1748003367278","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1748003367278","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1748003367278","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1748003367278","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1748003367278","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1748003367278","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1748003367278","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListMenu-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListMenu-1748003367278","value":{"postTimeAsc":"Oldest","postTimeDesc":"Newest","kudosSumWeightAsc":"Least Liked","kudosSumWeightDesc":"Most Liked","sortTitle":"Sort By","sortedBy.item":" { itemName, select, postTimeAsc {Oldest} postTimeDesc {Newest} kudosSumWeightAsc {Least Liked} kudosSumWeightDesc {Most Liked} other {}}"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeView/NodeViewCard-1748003367278","value":{"title":"{nodeTitle} ","creationDate":"Created: {creationDate}","ownedBy":"Owned by: {owners}{text}","showOwnerListText":", and {ownersCount} more","unreadCount":"{count} unread","nodeViewDrawerBtn":"Node view drawer for {place}","drawerActionTooltip":"Show category children"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1748003367278","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1748003367278","value":{"loadMore":"Show More"},"localOverride":false},"Attachment:{\"id\":\"attachment:message6449473AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/battlefield-franchise-discussion-ru/52941/1/DxDiagPeppaCola.txt\"}":{"__typename":"Attachment","id":"attachment:message6449473AttachmentNumber1","filename":"DxDiagPeppaCola.txt","filesize":99833,"contentType":"text/plain","url":"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/battlefield-franchise-discussion-ru/52941/1/DxDiagPeppaCola.txt"},"Attachment:{\"id\":\"attachment:message6449473AttachmentNumber2\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/battlefield-franchise-discussion-ru/52941/2/msinfo32%20PeppaCola.txt\"}":{"__typename":"Attachment","id":"attachment:message6449473AttachmentNumber2","filename":"msinfo32 PeppaCola.txt","filesize":4280400,"contentType":"text/plain","url":"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/battlefield-franchise-discussion-ru/52941/2/msinfo32%20PeppaCola.txt"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1748003367278","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-components/common/ExternalLinkWarningModal-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/common/ExternalLinkWarningModal-1748003367278","value":{"title":"Leaving the Community","description":"You're about to leave this site and navigate to an external domain. Are you sure you want to continue?","action.submit":"Continue","action.cancel":"Go Back"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1748003367278","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1748003367278","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. The maximum number of attachments per message is: {maxAttachmentCount, number, integer}.","errorDuplicate":"This file is already attached."},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1748003367278","value":{"description":"{description}"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeTopicsCount-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeTopicsCount-1748003367278","value":{"topicCount":"{count}","topicCountWithNeutralLabel@board:OCCASION":"{count, plural, one{# Event} other{# Events}}","topicCountWithNeutralLabel":"{count, plural, one{# Post} other{# Posts}}","topicCount@board:FORUM":"{count, plural, one{# Post} other{# Posts}}","topicCount@board:BLOG":"{count, plural, one{# Post} other{# Posts}}","topicCount@board:CONTEST":"{count, plural, one{# Entry} other{# Entries}}","topicCount@board:GROUP":"{count, plural, one{# Topic} other{# Topics}}","topicCount@board:IDEA":"{count, plural, one{# Idea} other{# Ideas}}","topicCount@board:QANDA":"{count, plural, one{# Question} other{# Questions}}","topicCount@board:TKB":"{count, plural, one{# Article} other{# Articles}}","topicCount@board:OCCASION":"{count, plural, one{# Event} other{# Events}}","title":"{count, plural,one { Post} other{ Posts}}"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLatestActivityTime-1748003367278":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLatestActivityTime-1748003367278","value":{"title":"Latest Activity: {latestActivityTime}","updatedAt":"Updated {latestActivityTime}","noActivity":"No activity yet"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"referer":"http://answers.ea.com/","boardId":"battlefield-franchise-discussion-ru","messageSubject":"re-пропадает-звук-и-модели-игроков-","messageId":"6449470"},"buildId":"QpwUfZz0PYWUuPb_-Hxyu","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","appLogLevelOverrides":"pageCacheMiddleware=debug","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"eaaurora","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_messages_TopicWithThreadedReplyListWidget","components_nodes_NodeInformationWidget","components_featured_content_FeaturedContentWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_customComponent_CustomComponent","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_messages_LinearReplyList","components_messages_EscalatedMessageBanner","shared_client_components_common_List_UnstyledList","components_messages_MessageView","components_nodes_NodeView","components_nodes_NodeView_NodeViewCard","shared_client_components_common_List_ListGroup","components_messages_MessageView_MessageViewInline","shared_client_components_common_Pager_PagerLoadMore","components_customComponent_CustomComponentContent_TemplateContent","shared_client_components_common_List_UnwrappedList","components_attachments_AttachmentView","components_attachments_AttachmentView_AttachmentViewChip"],"appGip":true,"scriptLoader":[]}