Kicked by Punkbuster for no reson

[yes_we_cann]

Kicked by Punkbuster.

Just another sad "Kicked by Punkbuster" Story.  EA games you have some explaining to do.

My account has been hacked and I did see some changed in my settings not made by me.

EA games told me to change my password and I did that. Since then I have been kicked.

I am 49 year´s old and not a computer nerd played 1000 hours and no cheater.

Account verified by EA games support . ben talking to them (support) many times but always end up in nothing?

Even balance has banned me for no reason and there is no way I can change it.

What do I do to play BF4 agene.

1: Buy a new BF4?. What will happen to my account. do I have to start from zero or will I have the same weapons I spend 1000 working hours to get?
2: What will happen if I buy BF1 or BF5 will I still be kicked or is my money then also
3: If you can help me in some way please
 

Thank you for spending time reading this sad story

Thank you
yes_we_cann

[EA_Blueberry · Accepted solution]

Hey @yes_we_cann

If you have any concerns on whether your account has been restricted from accessing other Battlefield titles, please reach out to our Terms of Service team on any inquiries for bans or suspensions. 

Here is how to contact Terms of Service

For a PunkBuster specific bans/suspensions you must direct disputes to Even Balance. Details: https://help.ea.com/en-us/help/battlefield/punkbuster-bans-and-violations/

It's unfortunate to hear what happened and we hope to see you join us for the release of Battlefield V. Good luck.

[Indys2nd]

Were you kicked or banned? If kicked by Punkbuster then do the following: Help article about issues with punkbuster: https://help.ea.com/en/article/punkbuster-technical-issues/

Use this to reinstall: http://www.evenbalance.com/pbsetup.php

If banned, you will need to to contact them see here: https://help.ea.com/en-us/help/battlefield/punkbuster-bans-and-violations/ 

Finally, how to keep your account secure: 

This help center article that explains how to keep your account safe: https://help.ea.com/en/article/how-to-maintain-account-security/

This one explains what to do if it's already been compromised: http://help.ea.com/en/article/hacked-or-compromised-accounts-start-here-to-restore-account-security/

[yes_we_cann]

Thank you Indys2nd

Some of the link do not work :-)

i think i been banned.

Her is my conversation with EA and evenbalance:

Trouble Ticket History:

10/27/2018 00:06:51 - " "

Note #16: Trouble ticket locked due to in-activity.

10/16/2018 21:02:04 - "Alex J"

Note #15: I'm sorry, but a new GUID is required in order to play on PB enabled servers once again. A new Cdkey and new account are needed in order to acquire a new GUID.

10/15/2018 14:52:21 - "peter Jensen"

Note #14: Any news Peter

10/13/2018 05:05:25 - "peter Jensen"

Note #13: Hallo Kicked by punkbuster. My account was hacked by someone. EA games have secured my account and they told me to contact you for making My BF 3-4 working agene. See below: Thank you Peter Jensen Gaurav I have updated your security question and answer on your account which you provided me and also I have secured your account from my end. We will need this in future to verify for ownership of the account,Security Answer are case sensitive I have also sent you a password reset link to the email for you.please reset your password so that you can get back in the game For extra account security, I suggest you update "Login Verification" which send you a code to verify your identity when a new device tries to log in to your EA account on some EA services using the steps in the STEPS below - Head to your Account and Billing settings,> then go into the Security tab, either through origin.com, the Origin client, or right here on EA Help! Here�¢ï¿½ï¿½s how to do that: From EA Help, click Accounts, then Account Security. If you need to, log in to your EA Account to open the >>My Account: Security page. >>Click Turn On under the Login Verification section. Answer your security question, then choose how you want to get your verification codes. Please let me know if you need any help with these steps ? Gaurav Please do change the Password for your Email address Login as well to ensure the maximum security I have Secured your EA account is completely now you may please contact https://www.evenbalance.com/support.php Gaurav create a new ticket and ask them that your account is now secured Gaurav they know what to do next

[yes_we_cann]

Can any one help answerer my questions or is this forum not the best place to get help.

Thank you 

[DIRTYGreeny]

You didn't post the whole of the conversation with evenbalance. Did they state a cheat had been detected on the specific GUID?

[ragnarok013]

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@yes_we_cann wrote:

Can any one help answerer my questions or is this forum not the best place to get help.

Thank you 

---

@yes_we_cann the EA Portion of your account issue has been solved, however the PB Ban can only be handled by Evenbalance - EA cannot do anything about your PB Ban so appealing it via Evenbalance is your only course of action.

[yes_we_cann]

EB says that I need a new CD KEY AND E NEW ACCOUNT.

Is this really correct that my 1000 hours of work is wasted. Is it not possible to bind a new BF4 to my account.

What if I buy BF5 will I still be banned?

Thank you 

[DWCookster]

You can't bind a new BF4, your stats are gone. They are tied to said GUID which is banned. just get a new BF4 key and account and start fresh. Really don't take that long to unlock and rank up now a days. They hand out XP Booster packs like mad.

Also you could file a request with anti-cheat to see if it can be dropped. But EA has zero control over your ban. Very rarely do peoples accounts get their banned removed.

[EA_Blueberry · Accepted solution]

Hey @yes_we_cann

If you have any concerns on whether your account has been restricted from accessing other Battlefield titles, please reach out to our Terms of Service team on any inquiries for bans or suspensions. 

Here is how to contact Terms of Service

For a PunkBuster specific bans/suspensions you must direct disputes to Even Balance. Details: https://help.ea.com/en-us/help/battlefield/punkbuster-bans-and-violations/

It's unfortunate to hear what happened and we hope to see you join us for the release of Battlefield V. Good luck.