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[Issue/Main thread]Unidentified game problem

by Marklus14

Original Post

Accepted Solution

[Issue/Main thread]Unidentified game problem

[ Edited ]
★★★ Novice

I bought BF4 premium. Played it just fine until today. Now this happens. Pleae help. I paid for something I can`t use.Untitled.png

Message 1 of 85 (7,696 Views)

Accepted Solution

Re: [Issue/Main thread]Unidentified game problem

Here is the official fix:


Calling all Units - 

We've received reports that launching Battlefield Hardline on PC has encountered some issues related to the Origin client and Battlelog.
Today, we've released an Origin Beta client update that will resolve this issue.

To get this update:

  1. Launch and sign in to the Origin client.
  2. Select Application Settings from the Origin menu.
  3. Scroll to the bottom of the Application tab and find the Client update section.
  4. Toggle the switch to On next to Participate in Origin client betas.

You'll need to restart Origin, which will then download the Origin Beta Update, and can then launch Battlefield Hardline properly.

Thanks for your patience as we worked to resolve this issue and we'll see you on the battlefield!

The Battlefield Team



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Message 67 of 85 (5,904 Views)

All Replies

Re: Unidentified game problem



Try to select "Activate Game" option and enter your code from the Game Properties via your origin Library( Right-click on the game icon and select Game properties). If that doesn't help, contact EA Customer Support:

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Message 2 of 85 (7,668 Views)

Re: Unidentified game problem

★★★ Novice

It says "This code has already been redeemed".

Message 3 of 85 (7,662 Views)

Re: Unidentified game problem

★★ Novice

I am also experiencing the same problem.

I've been playing BF 4 for years...but I always play using the BATTLELOG interface - I never open BF 4 from scratch in origin. I open BF 3 then using the drop down option at the top of the BATTLELOG screen, I switch over to BF4 . You still play BF 4 but IN BATTLEOG.

When I started origin today it auto-updated and created this problem!

Things I have tried :

restarting the game

restarting origin 

Playing the NATIVE BF 4 in origin NOT USING BATTELOG - This works and allows me to join servers etc but it isn't a real cure, just a workaround.


As with you Marklus14 I tried to re-register the game with the original prod. key and got the same reply - "This code has already been redeemed".


Alas, I fear that, without giving any notification, support for BF 4 via BATTLELOG has been terminated. :-(

Message 4 of 85 (7,640 Views)

Re: Unidentified game problem

[ Edited ]
Community Manager

Hey @methenyman  @Marklus14  @IIPrest0nII,
We are aware of the issue trying to start games using Battlelog and that you get an activation window coming up. The only workaround is starting Battlefield 4 using the origin launcher and not Battlelog. 
No eta on a fix but we are working on it. 


* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile


Message 5 of 85 (7,631 Views)

Re: Unidentified game problem

★★★★★ Apprentice

Same problem here man. I can play BF3 through Battlelog, but I get the same message when trying to play BF4 through Battlelog.....

Message 6 of 85 (7,616 Views)

Re: Unidentified game problem

★ Novice

I thought I am the only one who experience it today.

Message 7 of 85 (7,612 Views)

Re: Unidentified game problem

★★★ Novice

Same here, i got this problem and "ea online is overloaded at the moment please try again in a minute or two". 2h and still cant play

Message 8 of 85 (7,606 Views)

Re: Unidentified game problem

★★ Novice

Hey /Atic - thanks for acknowledging the bug and (hopefully) your prompt attention! I just don't do BF4 from Origin. To many years of playing BF 3 via

Message 9 of 85 (7,597 Views)

Re: Unidentified game problem

★★★ Newbie

when using the origin to open the game, it also sent me to battlelog website and the game not coming up

Message 10 of 85 (7,549 Views)