2013-10-31 09:16 AM - last edited on 2013-11-06 04:51 PM by EA_Nils
We need some of your information in order to investigate some freezing issues with the PS3 and XBox360 console. It would be great if you guys could provide us with the following data, it will help us to analyze this problems:
Please make sure that you provide us the information in the form above. You can post any additional information under point 5.
You should all make sure that you have tried the following workarounds in advance:
PS3
Update: If you are experiencing crashing issues while playing as support, please do not select "Indirect Fire" or "Perimeter Defense" as your FIELD UPGRADE.
Clear your game data;
This will clear temporary and downloadable files from the PS3 hard drive; some games may need to redownload patches or updates after the game data is removed.
Process:
Clear your temporary files:
From the Cross Media Bar (PS3 Main Menu), locate the internet browser. Once there, select the Internet Browser with X. From the internet browser, press the Triangle button to reach the options menu. This menu will have multiple options. Please navigate to the Tools section. In the Tools section, there are a few items available for deletion near the bottom of this list. All of these options can be deleted without any negative consequences. Please see the Tool section here and delete the items below. Cookies Search History Cache Authentication Information Power cycle the PS3 console. Try to connect once again.
XBOX360
To make sure that no corrupt data is causing your issue, you should clear your cache:
Redownload the updates for the game. NOTE: Not all games have a Title Update File.
Cheers
Basti
/UPDATE: Xbox360 added
/Update2: PS3 new workaround added
2013-10-31 10:23 AM
It isn't just the PS3 that is being plagued by the frequent freezing issues, it's also the Xbox 360
2013-10-31 10:24 AM - edited 2013-10-31 10:39 AM
2013-10-31 10:24 AM - edited 2013-10-31 11:06 AM
2013-10-31 10:48 AM
Guys please post your information as in the form above:
2013-10-31 11:17 AM
1. loading a new match
2. after the graphic screen while loading on the black screen with the blinking white cursor is where it occurs for me.
3. xbox 360 slim
4. when it happens it is before you get to choose a class
5. seems to occur after an hour or 2 of gameplay. every time it freezes the system and the console is restarted it seems to be ok for awhile.
2013-10-31 11:25 AM - last edited on 2013-11-06 04:49 PM by EA_Nils
1.just started game
2.Bout 5 seconds into deployment. Couple of seconds after spawning
3. PS3 Slim
4. Support
5.When I changed my FIELD UPGRADES from Indirect Fire to Shadow on my Playstation 3 it immediately stopped crashing.
Edit (via EANils): Highlighting this post as a solution for the PS3, thank you very much for documenting this. We are still investigating this issue, but in the meantime, if you are on the PS3 please do not select "Indirect Fire" as your FIELD UPGRADE.
Edit 2: No longer marked as solution due to remaining issues with the Xbox and other reported instances of crashing on PS 3.
2013-10-31 12:30 PM - edited 2013-10-31 12:31 PM
**EDIT** My friend didn't seem to have this issue and he had installed the entire MP disc but I had not (hope that helps)
2013-10-31 12:56 PM
1. In the middle of a singleplayer mission, or having a map load on multiplayer
2. In singleplayer, and Black Screen loading of Multiplayer after the Map screen
3.Slim
4.None, I cant get into a match
5. It sends me back to the XMB menu, so I must restart the game everytime.
@eabastian wrote:Guys please post your information as in the form above:
I added the Xbox360 to this sticky to help us getting more information about the Xbox issue. Cheers Basti
- What were you doing before the game froze? (E.g. just join server, in the middle of the match)
- Where is it freezing? (E.g. on the deploy screen/ when player clicks deploy)
- What Version of the PS3 or Xbox360 do you have (Slim, Super Slim, 1st generation)
- What class were you playing at the time the game froze
- Do you have any additional information for us?
@eabastian wrote:Guys please post your information as in the form above:
I added the Xbox360 to this sticky to help us getting more information about the Xbox issue. Cheers Basti
- What were you doing before the game froze? (E.g. just join server, in the middle of the match)
- Where is it freezing? (E.g. on the deploy screen/ when player clicks deploy)
- What Version of the PS3 or Xbox360 do you have (Slim, Super Slim, 1st generation)
- What class were you playing at the time the game froze
- Do you have any additional information for us?
2013-10-31 12:59 PM
1. playing match on conquest and other modes, round ended - at scoreboard screen
2. durring loading screens
3. xbox 360 slim 250 gb
4. assualt and support
5. mine crashed all the time on loading screens and sometimes during gameplay. it crashed many times during the loading screen for Hainan Resort but i also remember that it crashed during other map loading screens. I was in a xbox live party of 8 ppl last nite for about 6 hours playing bf4 and everyone else in the party had the same issue. my 360 crashed prob 10 times in 6hrs of play
i have not tried installing HD textures yet and i dont know how