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Re: I can't purchase BF4 with my VISA gift card *HELP*

by SmokeyForDayz
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Original Post

I can't purchase BF4 with my VISA gift card *HELP*

★★★★ Novice

So I got a gift card today that has 100 dollars loaded into it. I typed in the credit card number and the cvc of the card. But once I get into review my purchase and accept the terms of use and confirm my perchase it shows me this error. "Unable to process your payment"  ref#. 10049 PLEASE HELP

Message 1 of 8 (7,369 Views)

Re: I can't purchase BF4 with my VISA gift card *HELP*

★★★ Pro

You need to contact EA game advisor directly!

 

AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ(the policy of the forum forbide personal information to be post in here .for eg,email,password,contact No,..) .In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us 

 

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

 

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

 


The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

 

 

Hope this helps
---------------------------------------------------------------------------------------。 Cheers 。-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

 

Message 2 of 8 (7,313 Views)

Re: I can't purchase BF4 with my VISA gift card *HELP*

★★★★ Newbie

this does not work!

 

Message 3 of 8 (7,138 Views)

Re: I can't purchase BF4 with my VISA gift card *HELP*

★★★★ Novice

I too did the same exact thing. Just got off the phone with an EA/DICE representative and they said that it has to do with the card itself and to either try a different card (preferably an actual credit card is what he told me) and if it still dont work then i would wait for them to call (after you followed the instructions above from the EA/DICE member) if you still have any problems. 

 

 

FYI: make sure you have ur error message, ref #, and possibly your case number if needed. This will make assissting you easier for them

Message 4 of 8 (7,129 Views)
Highlighted

Re: I can't purchase BF4 with my VISA gift card *HELP*

★★★★ Novice

forget my message above!!!!!!!!! Amazon is selling it for 39.99$ AND its pc download AND its 2$ cheaper!

http://www.amazon.com/Electronic-Arts-Battlefield-4-Download/dp/B00BXONG7G/ref=sr_1_1_title_6?s=vide...

Buy it here then live out ur dreams in this absolutely amazing game!!!!

Message 5 of 8 (7,123 Views)

Re: I can't purchase BF4 with my VISA gift card *HELP*

★★★ Newbie

same thing using my visa gift card it wont let me buy anything

Message 6 of 8 (7,115 Views)

Re: I can't purchase BF4 with my VISA gift card *HELP*

★ Apprentice

Try going to the website on the back of the prepaid card. You might need to register a billing address that you will use when you checkout. 

 

If that does not work you can try using Paypal on Origin. 

 

Good luck Standard smile

Message 7 of 8 (7,105 Views)

Re: I can't purchase BF4 with my VISA gift card *HELP*

★★★★★ Expert

You must save your billing information to your origin account first to make any new purchase in the new origin store after you save it log out and log in to origin and you will be all set to go 

Message 8 of 8 (7,101 Views)

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