How do I unlink my xbox live account from my other origin account?

[speedy24754]

When I went to go make my Battlelog for the computer, the Battlelog on my Xbox was telling my to log in with an email that I had gotten rid of several years ago. I have already updated my Microsoft acount to a more recent email but it's still telling me to use my outdated email. I've tried to go through the FAQs and all the troubleshooting but I can't really find anything that directly relates to my problem.

[sipahibiscuit]

dude i have the same problem and this frustrates me because i would like to use battlelog, this is a bad thing that EA did, i hope they fix this in the near future.

[JaysenOracle]

You need to contact EA game advisor DIRECTLY to get it check and link correctly ,only they have the tools and authority to go into your account to check what went wrong and alter for you .

For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

• Select "Call me."
• Enter your phone number.
• Select "Submit."

For Customers outside of North America:

• Go to the "choose a contact method" section
• Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm your personal informations on this account.

Hope this helps
-------------------------------------------------------------------------------------｡ Cheers ｡---------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP for my effort in helping! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

[xFzToxicx]

same but on my nfl 19 on xbox

[xFzToxicx]

help now

[EA_Atic]

I'm closing this thread to stop it being necroed.

If you have any issues with BF4 please make a new topic about the issues you are having and what you have tried to solve it.

/Atic