HELP PLEASE! Keyboard and mouse not working since last client update

[N3utro_FRA]

Hey guys,

Since today's client patch I was getting a graphic driver "out of date" message before joining a server.

Then when i was on the server, my game would not respond to keyboard or mouse, like if the message was still showing and waiting for an answer while i did already click on the "OK" button and that the message diseapeared.

So i had to update to newest driver (nvidia 331.65) to get my keyboard / mouse working again, but with the newest driver my game keeps crashing.

Can someone help me to make my keyboard and mouse work with my older drivers (327.23)?

Thanks!

[N3utro_FRA · Accepted solution]

Ok I found the solution by myself after countless hours...

The problem is coming from the battlelog web browser plugin which is blocking the game after the "outdated graphic driver" is showing.

So for making the game work, you need to close your web browser after the game has launched, at then the keyboard and mouse will work again.

[N3utro_FRA]

Help please, I cannot play the game any more now

I tried to contact Origin online help but no one is answering

[N3utro_FRA]

Anyone?

[XXXO77O4906]

Sorry i was on a lunch break would answer you immediately  but never mind that if you what to took to an EA agent pleas do this https://help.ea.com/en/origin go here press contact as give information press i still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you

if this helps pleas give XP to my account thanks

mark it as solution if it solves your problem so others can see the answer when they come here 

[Apache1122]

Hello! I got the same problem here. I get the message that my drivers are not up to date but they are and after i press ''ok'' the game starts to load but when i have to choose my deploy spot the mouse simply doesent make any effect. I can move the cursor but if i click on deploy or a spot on the map to deploy it doesent work.

[XXXO77O4906]

your problem is not the same as his and this is a current bug that will be fixed in the coming patches yes only fix for this is to select a different deploy spot that is the only thing that helps 

if this helps pleas give XP to my account thanks 

[N3utro_FRA]

apache1122 has exactly the same problem that i have!

Could you please be more specific about "only fix for this is to select a different deploy spot" please?

We can not select any spot because our keyboard and mouse are not responding.

I contacted Origin online help, and after many tests they ended up sending me an e-mail saying this:

"Thank you for contacting us .
Your case has been escalated to one of our specialized teams.
Please be advised that issues like the one you encountered may take some time to resolve, so for the moment we are unable to give you a firm resolution time frame.

With the assistance of our specialist team, we hope to have this issue resolved for you as quickly as possible. We would ask for your continued patience while we make every effort to fix this problem for you, and we apologize for any inconvenience caused. We will be back in contact with you once we are in a position to update you further."

So we might end up not be able to play the game for weeks now... If you have a faster solution, please help us xxxo77o4906!

[XXXO77O4906]

Well if you read carefully you will see that he said his cursor can move any way on some maps this happens one example for this is the Flood Zone map you can't spam on C that is one of the problems about this and no you can try this steps they may help 

1.click repair install in bf4 game in origin client 

2.log out and log in to origin and battlelog

3.delete the browse history 

4.change the browse use a different one 

5.re-install origin

6.make sore bf4 is updated

7.make sore your origin is updated

8.make sore you have the latest battlelog pluggin 

9.update your driver

if non helps keep contacting support i know they have many bad agents (been there done that) you just have to keep trying till you find a good one that will solve every thing and trust me you will 

if this helps pleas give XP to my account thanks 

mark this as the solution if it solves your problem so others can see the answer when they come here 

[N3utro_FRA]

Well i did this already with Origin help assistant but badfully it did not solve anything

Thanks for your help anyway xxxo.

I will select one of the post as an answer if someone give an answer to this problem

[XXXO77O4906]

Did you try the steps that i gave you and did you read every thing you will find many bad support agents that just do that send you an email and nothing more just keep trying you will find a good one trust me it may take some time but you will don't be impaction and post back if any steps helped 

o and i must say in the future dont undo an solution it can confuse players give XP all you what  but be careful when you mark a solution