Emblem not updating ingame

[k3nz0ry]

Hi, 6-7 years ago I uploaded an offensive emblem (swastika) , in bf1 or bf4 (i don't remember exactly), I only played bf4 the beta, and a bit of BF1 when it was released, 

Now I'm playing BF4 and the emblem is not updating ingame even if I change it in bf4 battlelog, or even if I activate platoon emblem, 

I raised a ticket and they only replied telling me to clear cache (not worked), and 2 posts explaining workarounds:

https://answers.ea.com/t5/Battlefield-4/Can-t-change-emblem-changes-in-battlelog-but-not-in-game/m-p...

https://answers.ea.com/t5/Battlefield-4/Battlefield-4-emblem-not-showing/m-p/7928036/highlight/true#...

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BF4 Companion app does not work anymore, and Origin tells me i don't own BF1 anymore ( when I enter it tells me to buy the game, and it does not show in my library neither)

I've been already banned from 3 servers because of the offensive symbol, please anyone could help me to solve this issue?

Thanks

[k3nz0ry]

FIXED::

Even if the mobile app does not work, I still could acces companion through this URL:

https://companion.battlefield.com/companion/login

[sonicbullitt]

Nope doesn't work even then, the app doesn't have any of your logos saved.