ERROR SYNCING CLOUD STORAGE DATA

[dgtale]

Every time I connect to a BF4 PC server I get this error "ERROR SYNCING CLOUD STORAGE DATA"

(see attached log)

[dgtale · Accepted solution]

@yahel_1 thank you for your reply; you have pointed me to the right direction: the restart of the modem+router did the trick

[yahel_1]

Hi @dgtale

Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

Restart your machine .

Make sure you are the administrator, run the setup file Origin with Admin rights

Then go in Origin / My Games tab -right Battlefield 4 and chose "View Game Details". There, next to "Details" there's a tab that says "Cloud Storage". There's an option "Restore Save"-pressed it.

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

[dgtale]

Job done but... 

1. option "Restore Save" is now disabled (see Capture1.png), it was enabled before starting the "folders deletion process"
2. when I join a server I get again the sync error (see Capture2.png)
3. when I exit the server I get again the sync error (see Capture3.png)

It looks like there is something wrong with my profile on your servers.

[yahel_1]

@dgtale

Run the setup file Origin with Admin rights https://help.ea.com/help/faq/using-ea-help

Go into your Origin -go to Account Settings scroll down. You will see that sync cloud data is either checked or not. In your case it should be checked. Just uncheck it. Now close Origin, and try now.

[dgtale]

I have tried again without success. What about the SSL errors in the log?

216 giu 5 13:21:08.403 Event JingleClient::OnStateChange 992 Jingle received state closed with error 8
217 giu 5 13:21:08.403 Event Origin::Chat::Connection::onJingleClose 6252 connection closed: established = false reconnectAttempts = 2
218 giu 5 13:21:08.404 Event Origin::Chat::Connection::doBackoff 6252 Attempting reconnect to chat server in 7885 milliseconds
219 giu 5 13:21:16.295 Event Origin::Chat::Connection::doConnection 6252 attempting connection to chat server
220 giu 5 13:21:37.297 Event JingleClient::OnStateChange 2184 Jingle received state closed with error 8
221 giu 5 13:21:37.297 Event Origin::Chat::Connection::onJingleClose 6252 connection closed: established = false reconnectAttempts = 3
222 giu 5 13:21:37.298 Event Origin::Chat::Connection::doBackoff 6252 Attempting reconnect to chat server in 11849 milliseconds
223 giu 5 13:21:49.149 Event Origin::Chat::Connection::doConnection 6252 attempting connection to chat server
**224 giu 5 13:21:52.863 Warning Origin::Sdk::LocalHost::LocalHostSecurityRequest::onEncrypted 6112 SSL Connected
225 giu 5 13:21:52.878 Event Origin::Sdk::LocalHost::PingServerService::executePingRequest 6112 IP list: 176.57.170.49,5.101.165.124,176.57.170.21,185.16.86.25,109.95.210.105,176.57.170.53,5.101.165.125,94.250.208.152,194.97.46.157
226 giu 5 13:21:54.953 Event Origin::Sdk::LocalHost::PingServerService::executePingRequest 6112 IP list: 176.57.170.49
227 giu 5 13:21:55.853 Event Origin::Client::RTPFlow:etPendingLaunch 6252 --------------------- RTP SetPendingLaunch ----
228 giu 5 13:21:55.853 Event Origin::Client::RTPFlow:etPendingLaunch 6252 Game Title: Gioco non identificato
229 giu 5 13:21:55.853 Event Origin::Client::RTPFlow:etPendingLaunch 6252 Auto Download: false
230 giu 5 13:21:55.853 Event Origin::Services::LoggerFilter::DumpCommandLineToLog 6252 RTP Param: -webMode RTP Param: MP RTP Param: -Origin_NoAppFocus RTP Param: --activate-webhelper RTP Param: -AuthCode RTP Param: QUORANJjdk5iqSCho5DLDfh5ZISbmD9GBK5bDuHhAQ RTP Param: -requestState RTP Param: State_ClaimReservation RTP Param: -requestStateParams RTP Param: "<data RTP Param: putinsquad=\"true\" RTP Param: gameid=\"18014398522540854\" RTP Param: role=\"soldier\" RTP Param: levelmode=\"mp\"></data>" RTP Param: -Online.BlazeLogLevel RTP Param: 2 RTP Param: -Online.DirtysockLogLevel RTP Param: 2
231 giu 5 13:21:55.853 Event Origin::Client::RTPFlow::attemptGameLaunch 6252 RTP: in AttemptGameLaunch 1
232 giu 5 13:21:55.853 Event Origin::Client::RTPFlow::attemptGameLaunch 6252 User is logged in
233 giu 5 13:21:55.853 Event Origin::Client::RTPFlow::attemptGameLaunch 6252 Entitlement found, signal disconnected
234 giu 5 13:21:55.854 Event Origin::Client::RTPFlow::attemptGameLaunch 6252 RTP: startPlayFlow: OFB-EAST:109548960
235 giu 5 13:21:55.854 Event Origin::Client::PlayFlow:tart 6252 started PlayFlow state machine for OFB-EAST:109548960
236 giu 5 13:21:55.860 Action Origin::Engine::Content::ContentController::checkIfOfferVersionIsUpToDate 6252 Determining if product build version definition for [OFB-EAST:109548960] is up to date. Installed version: 1.7.2.45672
237 giu 5 13:21:55.860 Action Origin::Engine::Content::ContentController::checkIfOfferVersionIsUpToDate 6252 Starting server version update check for [OFB-EAST:109548960].
238 giu 5 13:21:56.143 Event Origin::Engine::CloudSaves::RemoteSync:tart 6252 Cloud Save: Remote sync started
**239 giu 5 13:21:56.543 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6252 Request to https://cloudsync.dm.origin.com/cloudsync/readlock/2250525554/76889_1002645 failed with 1 unsuppressed SSL errors
**240 giu 5 13:21:56.543 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6252 Certificate with common name(s) 'CN=*.botify.com ', SHA-1 'a1f96be0f22c07f1d50dadc3583f291bb1043ea9', expiry '2017-05-19T12:00:00Z' failed with error 'The host name did not match any of the valid hosts for this certificate'
241 giu 5 13:21:56.544 Event Origin::Engine::CloudSaves::RemoteSync::manifestRequestFailed 6252 Cloud Save: Manifest request failed during sync
**242 giu 5 13:21:56.946 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6252 Request to https://cloudsync.dm.origin.com/cloudsync/readlock/2250525554/1010268 failed with 1 unsuppressed SSL errors
**243 giu 5 13:21:56.946 Warning Origin::Services::NetworkAccessManager::handleSslErrors 6252 Certificate with common name(s) 'CN=*.botify.com ', SHA-1 'a1f96be0f22c07f1d50dadc3583f291bb1043ea9', expiry '2017-05-19T12:00:00Z' failed with error 'The host name did not match any of the valid hosts for this certificate'
244 giu 5 13:21:56.947 Event Origin::Engine::CloudSaves::RemoteSyncManager::onRemoteSyncFinished 6252 Finishing sync for Battlefield 4™, offerID: OFB-EAST:109548960
245 giu 5 13:21:56.947 Event Origin::Engine::CloudSaves::RemoteSyncManager::onRemoteSyncFinished 6252 Finished: Battlefield 4™, offerID: OFB-EAST:109548960
246 giu 5 13:21:56.951 Event Origin::Engine::CloudSaves::RemoteSync::manifestRequestFailed 6252 Cloud Save: Manifest request failed during sync
247 giu 5 13:21:56.981 Event Origin::Engine::CloudSaves::RemoteSync::~RemoteSync 6252 Destroying sync object for Battlefield 4™, offerId: OFB-EAST:109548960
248 giu 5 13:21:56.981 Event Origin::Engine::CloudSaves::RemoteSync::~RemoteSync 6252 Destruction for Battlefield 4™, offerId: OFB-EAST:109548960 completed.

[yahel_1]

@dgtale is about the Registry keys (of your windows) must be cleaned, otherwise it'll have reinstalled the operating system.

But you can try this.

-ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.
You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

-clear DNS cache
https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache
- clearing hosts file
http://support.microsoft.com/kb/972034

And try the resetting your Internet Explorer settings: http://support.microsoft.com/kb/923737? then..

Open Internet Explorer and clicked the little gear wheel in the top right corner of the browser.
-click Internet Options
-click Security Tab
-click Trusted Sites
-click Sites in the little box
A window popped up and had the Origin web address in the 'add this website to the zone' box.
-click Add
-click Close

Restart your machine.

Make sure you are the administrator, run the setup file Origin with Admin rights

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

[dgtale · Accepted solution]

@yahel_1 thank you for your reply; you have pointed me to the right direction: the restart of the modem+router did the trick

[yahel_1]

We're welcome  @dgtale I'm glad you've solved the issue and that we've left on us to find out how.

[lionheartfkoz]

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@dgtale wrote:

@yahel_1 thank you for your reply; you have pointed me to the right direction: the restart of the modem+router did the trick

---

Hi dgtale,

I am having a similar problem like you but with Mass Effect Andromeda.

I followed the steps described here but I am still getting this error?

I did a reset of my modem also did a dns flush - no success.

Did you do anything else to fix this problem?

[EA_Joker]

Hey @lionheartfkoz,

if you come across the error that your cloud save cannot be synced, you can try to manually overwrite it with your local one.

- Deactivate cloud sync in Origin

- Launch the game and play to create a newer local version of the saved data

- Close game

- Activate cloud sync in Origin

- Relaunch game, you should now be prompted if you wanna overwrite your cloud save

You can now overwrite the potentially corrupted cloud save by choosing the corresponding option.