Help us improve Answers HQ! Take Survey No, Thanks

Crash to white screen

by Black_Dawn85

Original Post

Crash to white screen

★★★★ Novice

im about to join an online game, 2 seconds in the game, I first get an black bf4 screen with an blinking "loading" object in the top right corner, then it enters in a white screen an sends me right back to windows, i paid money not to see a freaking white screen after 2 seconds in a game!!!!

Message 5 of 10 (5,694 Views)

Re: having issues playing

[ Edited ]
Community Manager

1) Run DXSETUP.exe from this location to be sure all the required DirectX components are installed: C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist



  • Head to the Battlefield 4 installation folder, C:\Program Files (x86)\Origin Games\Battlefield 4 by default, then find the _Installer folder.
  • In _Installer, navigate into the VC folder, then into vc2012Update3, and finally redist.
  • In redist, find both the x86 and x64 versions of VCredist.exe.
  • Run and install both versions, and your game should now launch without error.

3) Make sure you have all important Windows Updates installed, also .Net Framework and C++ Redistributables

4) Be sure your video drivers and particularly your audio drivers are up-to-date (update motherboard firmware if you are using on-board sound)

If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 1 of 10 (5,624 Views)

bf4 stop working/doesnot respont, exit into a white screen

★★★★ Novice


I need your help: 
I bought the BF4 delux edition and the premuim. 
I optimized the game with Geforce Exprience and when i get into a server, it sometimes stuck on loading but any time i get into the server, i play 15 secends and then the game crashes into a white screen : "bf4 stop working\does not respond"/ 
when i am not usuing Geforce Exprienc, the game is very slow and have a lot o f lags. 

I have a very good pc : I3 2100 3.1GHZ, 4 RAM, GPU: Nvidia Geforce gtx650 ti 

i nedd your help helping me figure it out!!1


Message 2 of 10 (5,670 Views)

Can't launch the game

★★★★ Newbie

I just got bf4 on pc last night, downloaded digital copy and installed. After that I tried joining the test range and after the blue bar said "initializing, logging in, loading level" the game went to a white screen and crashed. I tried single player and a multiplayer game and the same happened with both. Today I tried again, and I made it to the loading screens. The loading screen went on for a while, then the bar that goes up and down in the corner disappeared and the game crashed. I don't think my computer is the problem; I have: 
Asus laptop with windows 8, 64 bit 
Intel i5 processor 2.50 GHz 4 cores 
8 GB ram 
Nvidia geforce gtx 660m 

I've tried downloading new drivers for my graphics card and I've tried uninstalling battlelog and installing it again. My friends say it works fine for them and they didn't have problems when they first tried it. What else can I try?

Message 3 of 10 (5,622 Views)

BF4 Crashes at loading.

★★★★ Newbie

I recently upgraded my laptop to Win8, and also Win8.1 got installed.


Now, my game crashes no matter what when I try to start it. It doesn't matter if I try it in compability mode for Win8, Win 7, no compability mode, or anything.

It does NOT matter if I try to start the campaign, as it crashes aswell. 


The crash: I can start the loading process just fine. The moment the little window maximises itself to do the fancy loading screen, I crash and get "BF4.exe has stopped responding", complete with a black rectangle on a white screen.


I have so far rebooted (Obviously.), run repair, tried compability modes, tried 32bit version, tried ticking for "Disable Origin in-game", tried with and without Administrator privileges, and so forth, updated punkbuster, reinstalled DirectX... Think that's it. 

Any insight would be greatly appreciated.


Laptop make and model: Lenovo y500

CPU: Intel i7-3630QM 2.40Ghz

Memory: 8GB

GPU: 2x Nvidia GT 650m (SLI enabled)

OS: Windows 8.1 64bit, all updates installed.


Message 4 of 10 (5,701 Views)

Re: Crash to white screen

★★★★ Newbie

I just fixed the problem, i just go to option, 'repair the instalation' directry on origins. And later, run the game in 32 bits x86 , (no in 64 bits), and solved hope u have luck with this

Message 6 of 10 (5,636 Views)

Re: Crash to white screen

★★★★ Novice
Din not work for me, the problem is still there!!
Message 7 of 10 (5,632 Views)

White screen of death BF4

★★★ Newbie
How do you fix white screen of death? Take only 5-10 min before game crash into white screen. Only way to fix is by restarting the computer any advise?
Message 8 of 10 (5,628 Views)

Re: BF4 Crashes at loading.

★★★★ Newbie

I got the exact same problem...

It's frustrating that you spent so much money on it and took so long to download and install. Turned out crashes every time at loading screen.



Model: Asus K55vj

CPU: Intel i7 3630QM

GPU: Nvidia GT635M


OS: Windows 8.1

Message 9 of 10 (5,651 Views)

Re: BF4 Crashes at loading.

★★★ Newbie

Same here.


I am also playing (well..... I would like to) on Lenovo Y500 with 2x NVIDIA GEFORCE GT 650M and I only have issues: 
1. around 30% of loading times game fails with message "Battlefield 4 has encountered a problem and needs to shut down" while loading level 
2. around 50% game fails when game is loaded and deployment map is visible -> "Battlefield 4 has encountered a problem and needs to shut down"
3. around 10% game fails when I get into game/ when round ends/ or when I am just killed randomly -> "Battlefield 4 has encountered a problem and needs to shut down"
4. around 10% is game playable 

It is so frustrating to wait every time around 3-5 minutes just to see that game fails to load again. 

Issue is replicating on Windows 8; Windows 8.1; different video drivers; tried to execute x86 and x64 executable version - also with compatibility options selected and run as administrator. No help.


From application log:



Log Name: Application
Source: Application Error
Date: 18.11.2013 11:25:30
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxx-NTB
Názov chybujúcej aplikácie: bf4.exe, verzia:, časová značka: 0x527cfab6
Názov chybujúceho modulu: nvwgf2umx.dll, verzia:, časová značka: 0x52676b0b
Kód výnimky: 0xc0000005
Odstup chyby: 0x0000000000193dee
Identifikácia chybujúceho procesu: 0x168
Čas spustenia chybujúcej aplikácie: 0x01cee4485f942091
Cesta chybujúcej aplikácie: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Cesta chybujúceho modulu: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
Identifikácia hlásenia: bfa72dcd-503b-11e3-be91-6036dd9fd3c7
Celé meno chybujúceho balíka:
Identifikácia chybujúcej aplikácie vzhľadom na balík:
Event Xml:
<Event xmlns="">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2013-11-18T10:25:30.000000000Z" />
<Security />
<Data>C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe</Data>



Message 10 of 10 (5,627 Views)

Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help