Can't delete my current Payment Method

by reggie368
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Original Post

Can't delete my current Payment Method

★★★ Newbie

Hi !

 

I tried to pre-order Battlefield 4 on Origin, but the order always fails. So I decided that I will buy only when the game releases at a retail store.

I would like to delete my current payment information on my Origin account but I always get this error message "Operation failed, try again later".

Can someone please help me ?

Message 1 of 2 (1,837 Views)

Re: Can't delete my current Payment Method

Hero (Retired)

Hello,

You should contact EA live adviser for payment and order issues https://help.ea.com/contact-us
Only Customer support has the needed tools and permissions to deal with account related enquireries.

This unfortunately means people here on Answer HQ will not be able to help you directly and I can only advice to contact Customer Service/Game Advisors.

Contact a Game Advisor...

 

Here's how:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

 

Regards, Libever

Message 2 of 2 (1,824 Views)