2013-09-16 09:36 PM
Hello,
I preordered the BF4 deluxe pack and received 2 confirmation emails. When I purchased it, the confirmation webpage was stuck after I clicked on the final confirmation button. I had to close my Chrome window to relaunche it again. After a 10 minute wait, I received my first email and then the second one this afternoon.
I just want to make sure that I won't be charged for 2 BF4 purchase ! Because that is not the case.
Thank you in advance for your answers.
2013-09-16 09:40 PM
For account related issues such as this one, please contact a Game Advisor at https://help.ea.com/contact-us and they will be happy to help.
Unfortunately, due to account security and privacy policies we are not able to assist you with these kind of issues via a public forum.
1 Click on the following link: https://help.ea.com/contact-us
2 Click on the blue button "Contact a Game Advisor"
3 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
4 Select the type of issue and the platform you play on, and click on "Find Solutions" again.
5 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
6 Select a contact option. Note that you may get different contact options depending on your country or time of day.