Battlefield 4 crashes at startup (APPCRASH KernelBase.dll)

by btarunr
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Original Post

Battlefield 4 crashes at startup (APPCRASH KernelBase.dll)

★★★ Newbie

I've spent 4 hours on the forum looking for similar threads, but I COULD NOT find one that covers this issue:

  • Battlefield 4 doesn't even start.
  • When starting the campaign or after joining a server on Battlelog, there's an immediate APPCRASH
  • The APPCRASH reports KernelBase.dll as faulty module

Here are the crash details:

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: bf4.exe
Application Version: 1.0.0.1
Application Timestamp: 52b08976
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.3.9600.16408
Fault Module Timestamp: 523d557d
Exception Code: c0000005
Exception Offset: 00000000000116c0
OS Version: 6.3.9600.2.0.0.768.100
Locale ID: 1033
Additional Information 1: 4562
Additional Information 2: 45627b10d0b0e6c03a9f2e94e674acc6
Additional Information 3: 7205
Additional Information 4: 7205d762fea9d452bb6ace0399bc3ca0

 

My system configuration:

  • AMD FX-8350 (stock clock speeds, Corsair H70 liquid cooling)
  • ASUS M5A99FX Pro R2.0 (BIOS version 2201, latest as of today)
  • MSI Radeon R9 290 (Catalyst 13.12 WHQL, BIOS version "015.042.000.000.003747")
  • 16GB (4x 4GB) Kingston Value DDR3-1333 MHz (stock clock speeds, stock timings)
  • Samsung 840 250GB SSD
  • Corsair HX 850W power supply
  • Windows 8.1 (Genuine, UEFI Secure Boot enabled)

What I've tried:

  • Reinstalling Battlelog browser plug-ins
  • Reinstalling Punk Buster
  • Reinstalling .NET 4.5
  • Disabling audio "exclusive mode"
  • Installing DirectX using the latest redistributable
  • Reinstalling the entire game (uninstalling game, uninstalling punkbuster, uninstalling battlelog plug-in, making Samsung Magician perform a manual-TRIM on the SSD, and reinstalling everything in that order)

All other games work fine. 3DMark FireStrike Extreme has been stable for 1 hour.

 

Message 1 of 3 (1,249 Views)

Re: Battlefield 4 crashes at startup (APPCRASH KernelBase.dll)

★★★ Newbie

I am having a similar issue when running in x64.  The game launches fine when running in x86.

Message 2 of 3 (1,197 Views)

Re: Battlefield 4 crashes at startup (APPCRASH KernelBase.dll)

★★★★★ Novice

I am having this problem too. Were you able to solve it?

Message 3 of 3 (565 Views)