December 2019 - last edited December 2019
When is rental servers going active again.
I have lost access to making any changes on my servers. Eg: map rotation, banned player, admins, anything
Solved! Go to Solution.
December 2019
Hey @TargetRainman.
Thanks for being patient with me on this. I heard back with some additional details, and I'm afraid that in-game support for Rental Servers has ended in Battlefield 4. As such, we no longer have a way to assist with resetting or restarting servers from our side.
For more information on this please check out this thread from earlier this year:
Apologies that I had to be the bearer of bad news on this, but I appreciate your patience while I was looking into it.
/Kent
December 2019
Hey @TargetRainman.
If you're having some trouble with your rental server I'd recommend reaching out to the EA Help team. They may need to restart the server from their side to get it fixed for you.
You can find more information on how to create a case with them at the EA Help website.
/Kent
December 2019
December 2019
What's the case number from when you spoke with them?
/Kent
December 2019 - last edited December 2019
December 2019
I appreciate that. Do you have any other Admins on that server? If so, could you see if they're able to try clearing out the ban list? I've seen some situations where having a large ban list can cause issues with other Admin privileges.
/Kent
December 2019
December 2019
December 2019
Thanks for checking that for me. I'll forward this up to the team and see if they can take a look.
/Kent
December 2019 - last edited December 2019
@EA_KentThank you very much... if there is a way just to reset to the original purchase state I can redo everything. that would be awesome. You have been a huge help. No one on EA customer service knew what to.do or recommend. It was very frustrating. I guess we will limit our ban list in the future.