Account

[DarkerDeathGun]

Game: Battlefield 4

Hello there. My cousin got his account back from a hacker but every game he tries to play the Admins have banned him. How to fix this? 

[kabouki1965 · Accepted solution]

Hi @DarkerDeathGun

Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, it is not possible to help you with this type of issue via AHQ.

Once your account is resecured you'll need to reach out to PunkBuster via https://www.pbbans.com/appeal-ban.html to appeal.

[kabouki1965 · Accepted solution]

Hi @DarkerDeathGun

Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, it is not possible to help you with this type of issue via AHQ.

Once your account is resecured you'll need to reach out to PunkBuster via https://www.pbbans.com/appeal-ban.html to appeal.