serial code already used

[hollisimmer]

I'm trying to download my sims 3 onto my new laptop. Before the update I had another account with this game on it. But now its gone, and I cant activate it since its telling me that the serial code has been used... What can I do?

[IIPrest0nII · Accepted solution]

Hello 

You can't activate this code on new account because you activated it on old. So, you need to restore access to your old account to play The Sims 3. You can't activate the same code several times. It's impossible.

Please contact EA support to restore access to your old Account:

1 )Go to http://help.ea.com/en/contact-us/new/ .2)  Select a game or product and select your platforms (Mac or PC). 3)Select a Topic and follow instructions. Also, I advise you prepare all information about your Account.   Other methods to contact EA support.

[IIPrest0nII · Accepted solution]

Hello 

You can't activate this code on new account because you activated it on old. So, you need to restore access to your old account to play The Sims 3. You can't activate the same code several times. It's impossible.

Please contact EA support to restore access to your old Account:

1 )Go to http://help.ea.com/en/contact-us/new/ .2)  Select a game or product and select your platforms (Mac or PC). 3)Select a Topic and follow instructions. Also, I advise you prepare all information about your Account.   Other methods to contact EA support.