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serial code already used

by hollisimmer
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serial code already used

★★★ Newbie

I'm trying to download my sims 3 onto my new laptop. Before the update I had another account with this game on it. But now its gone, and I cant activate it since its telling me that the serial code has been used... What can I do?

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Accepted Solution

Re: serial code already used

Hello 

You can't activate this code on new account because you activated it on old. So, you need to restore access to your old account to play The Sims 3. You can't activate the same code several times. It's impossible.

 

Please contact EA support to restore access to your old Account:

)Go to http://help.ea.com/en/contact-us/new/ .2)  Select a game or product and select your platforms (Mac or PC). 3)Select a Topic and follow instructions. Also, I advise you prepare all information about your Account.   Other methods to contact EA support.


                      RU & EN EA ANSWERS HQ HERO, STAR WARS BATTLEFRONT AND BATTLEFIELD FORUMS MODERATOR

                                                                                                    I DON'T WORK FOR EA.

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Message 2 of 2 (280 Views)

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Re: serial code already used

Hello 

You can't activate this code on new account because you activated it on old. So, you need to restore access to your old account to play The Sims 3. You can't activate the same code several times. It's impossible.

 

Please contact EA support to restore access to your old Account:

)Go to http://help.ea.com/en/contact-us/new/ .2)  Select a game or product and select your platforms (Mac or PC). 3)Select a Topic and follow instructions. Also, I advise you prepare all information about your Account.   Other methods to contact EA support.


                      RU & EN EA ANSWERS HQ HERO, STAR WARS BATTLEFRONT AND BATTLEFIELD FORUMS MODERATOR

                                                                                                    I DON'T WORK FOR EA.

Message 2 of 2 (281 Views)

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