downloading purchased software - battlefield 3

[extrog]

Hi, puchased battlefield 3 online download, i thought, but when i go to 'my games', no option to take download appears so my question is, what is going on guys

                                                             
Product SKU: 71677
Product Name: Battlefield 3™ PremiumDigital Rights:
No Unlock Code Needed


YOUR ORDER AND BILLING INFORMATION
Order Number: 16911849623
Order Date:   19 January 2013

[extrog]

i have now been as far as to reinstall origin, still no sign of a download option so my next question is, you call this customer support? Off to look up how to get my cash back and contact cc company cheers