My Product code has already been used?

[thaliagracerowe]

I have just bought the Sims 3 tm downloadable for £9.99 from the EA website... I used my paypal account to pay for it, I then downloaded Origin, to complete the download. I created a profile- then went to enter my product code to download Sims- at it said 'confirm product for (my email address)', I pressed 'next' - and then it said - 'This code has already been used'!

PLEASE HELP ME!

[MLadyD7]

Only CS advisors can help with it, really. Here's how to reach them: mileyhappy:

 
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
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