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Lost Connection to the Session

by ganicoga2586
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Lost Connection to the Session

★★★★ Novice

I have tried everything from restarting the router, the ps3, opening ports everything that I have found on the internet and nothing can help me. It keeps telling me you have lost connection to the session. What could it be then if I have tried everything I have found even in the forums.

Message 1 of 34 (27,677 Views)

Accepted Solution

Re: Lost Connection to the Session

★★★★ Expert

If you are having troubles connecting, or losing connection to our EA servers, please read the information below. This information below should help you understand how your internet connection works and how you can work with settings to make it better.

NAT type is one of the single most important and most overlooked aspects to a quality online gaming experience. Learning how NAT type works and how to forward your router/firewall’s ports correctly will save you countless hours of headaches trying to understand why your connection isn’t as strong as it could be.  While sudden disconnects can occur for a variety of reasons, a good way to gauge whether it is your internet connection or something else is by paying attention to your Xbox LIVE/PSN connectivity as well. If you’re having to sign back on, or losing connection to your party/VOIP session, then the problem is likely coming from NAT/firewall or ISP restrictions.

First things first. Are you using a Microsoft/Sony suggested router? The Microsoft and Sony support pages have a wealth of information on how to properly set up your console in your home network (including lists of recommended router types).

Xbox- http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/console-setup
Ps3- http://us.playstation.com/csimg/global/PS3_CBLrouter_1_0.pdf

If you’re using a wireless router connection and experiencing connectivity issues, try plugging your console directly into the router. There are many reasons that wireless connectivity can suddenly drop but the easiest way to be sure that it ISNT your wireless connection, is to see if the problem persists after your console is directly connected with an Ethernet cable. If you’re wireless savvy you can try changing your wireless channel (refer to your router instructions for additional info).

If you’re directly connected to your router and still experiencing connectivity issues the problem is more than likely, your NAT type. The easiest and most simple way around these issues is to enable UPnP or Universal Plug-n-Play.

  1. First, you need to access your router’s config page to see if it supports UPnP.  (Router config pages can usually be found on any literature that came with the device, or even the manufacturers website.)
  2. Usually this is a separate portion of the config page that allows the user to check or uncheck a UPnP box (enable or disable). Once you find this box, enable UPnP and back out.
  3. Save your config page changes and reboot your console. Performing a Network test now should reveal that you NAT is open (the optimal Online gaming condition)
  4. Play through a full game to see if the problem persists

If you are directly connected to your router, do NOT have UPnP capabilities (or it didn’t work to enable UPnP) and are still experiencing connectivity issues the problem is still, more than likely, your NAT type- only it is now slightly harder to fix. The process and exact steps of forwarding your ports will vary depending on the make and model of your router but in depth tutorials can be found here.

http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/console-setup 

The steps for Ps3 are exactly the same except you would change the specific port numbers to-
UDP 3659
UDP 6000
TCP 9946   
TCP 42100
TCP 13000 -> 13100

After forwarding your ports, always make sure to save your config page changes and reboot your kit to ensure that settings are taking effect.

If you are still experiencing problems with disconnects contact your ISP support line to see if setting up a ‘DMZ’ is the right option for you. (Always take care when exploring this option as it could potentially open your network to unwanted communication.)

If you’ve exhausted all NAT options and still find yourself disconnecting from the EA servers- write down every step/action you take on the way to the point of disconnect (make a note of any special settings/options you have personalized in the game) and communicate the problem to an appropriate forum thread. EA employees are constantly monitoring and researching community issues. The more thoroughly researched and reported the issue, the quicker the fix can be put together.

View in thread

Message 2 of 34 (28,697 Views)

All Replies

Re: Lost Connection to the Session

★★★★ Expert

If you are having troubles connecting, or losing connection to our EA servers, please read the information below. This information below should help you understand how your internet connection works and how you can work with settings to make it better.

NAT type is one of the single most important and most overlooked aspects to a quality online gaming experience. Learning how NAT type works and how to forward your router/firewall’s ports correctly will save you countless hours of headaches trying to understand why your connection isn’t as strong as it could be.  While sudden disconnects can occur for a variety of reasons, a good way to gauge whether it is your internet connection or something else is by paying attention to your Xbox LIVE/PSN connectivity as well. If you’re having to sign back on, or losing connection to your party/VOIP session, then the problem is likely coming from NAT/firewall or ISP restrictions.

First things first. Are you using a Microsoft/Sony suggested router? The Microsoft and Sony support pages have a wealth of information on how to properly set up your console in your home network (including lists of recommended router types).

Xbox- http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/console-setup
Ps3- http://us.playstation.com/csimg/global/PS3_CBLrouter_1_0.pdf

If you’re using a wireless router connection and experiencing connectivity issues, try plugging your console directly into the router. There are many reasons that wireless connectivity can suddenly drop but the easiest way to be sure that it ISNT your wireless connection, is to see if the problem persists after your console is directly connected with an Ethernet cable. If you’re wireless savvy you can try changing your wireless channel (refer to your router instructions for additional info).

If you’re directly connected to your router and still experiencing connectivity issues the problem is more than likely, your NAT type. The easiest and most simple way around these issues is to enable UPnP or Universal Plug-n-Play.

  1. First, you need to access your router’s config page to see if it supports UPnP.  (Router config pages can usually be found on any literature that came with the device, or even the manufacturers website.)
  2. Usually this is a separate portion of the config page that allows the user to check or uncheck a UPnP box (enable or disable). Once you find this box, enable UPnP and back out.
  3. Save your config page changes and reboot your console. Performing a Network test now should reveal that you NAT is open (the optimal Online gaming condition)
  4. Play through a full game to see if the problem persists

If you are directly connected to your router, do NOT have UPnP capabilities (or it didn’t work to enable UPnP) and are still experiencing connectivity issues the problem is still, more than likely, your NAT type- only it is now slightly harder to fix. The process and exact steps of forwarding your ports will vary depending on the make and model of your router but in depth tutorials can be found here.

http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/console-setup 

The steps for Ps3 are exactly the same except you would change the specific port numbers to-
UDP 3659
UDP 6000
TCP 9946   
TCP 42100
TCP 13000 -> 13100

After forwarding your ports, always make sure to save your config page changes and reboot your kit to ensure that settings are taking effect.

If you are still experiencing problems with disconnects contact your ISP support line to see if setting up a ‘DMZ’ is the right option for you. (Always take care when exploring this option as it could potentially open your network to unwanted communication.)

If you’ve exhausted all NAT options and still find yourself disconnecting from the EA servers- write down every step/action you take on the way to the point of disconnect (make a note of any special settings/options you have personalized in the game) and communicate the problem to an appropriate forum thread. EA employees are constantly monitoring and researching community issues. The more thoroughly researched and reported the issue, the quicker the fix can be put together.

Message 2 of 34 (28,698 Views)

Re: Lost Connection to the Session

★★★★ Novice

Thank you finally something that works. I hope it keeps working good as it is now.

Message 3 of 34 (27,607 Views)

esto que agarraste de este publicacion te ha servido porque ya estoy enojado por no poder completar mis partidos en linea

★★★ Newbie

@ganicoga2586 wrote:

Thank you finally something that works. I hope it keeps working good as it is now.


 

Message 4 of 34 (27,599 Views)

Re: Lost Connection to the Session

[ Edited ]
★★★★ Newbie

I know everything about NAT, etc. I have the same problem. Every time I connect to a session, and start the game, I could play for about 2 minutes. Then, my connection drops along with the message 'lost connection to the session'. There is nothing wrong with my router, my modem or my PS3. All are at optimum working levels. I know because I tested the PS3 with other games with nary a hint of connection problems. I played BF2 for hours without dropping a single connection. I know the problem lies with BF3. Would anyone care to explain why my BF3 is going to be getting tossed into the garbage, forcing me to contact my own connections in the retail industry to suggest to potential customers NOT to purchase BF3? I do in fact have that capability, and I do so with the largest corporation on earth. I may even suggest to said monster corporation that they pull the product altogether since there are far, far too many complaints regarding the online portion of the game. Surely the retail giant I speak of does not want millions of disgruntled customers, no?

Message 5 of 34 (27,518 Views)

Re: Lost Connection to the Session

★★★★ Newbie

This is a widespread server side issue. Here are several threads from battlelog on the issue:

SOURCE: https://battlelog.battlefield.com/bf3/forum/threadview/2832654348320786061/

 

There have been six various threads I have read on this topic throughout the forums.

What I can gather from all the various conversations are the following:

PS3 servers are crashing, booting everyone in the game.
The error being displayed upon booting is "You have lost connection to the session."
The server crashing or booting seems to occur when the server hits the max game member capacity...so 24/24 gamers in the game, as opposed to 17/24 people in the game.
I first noticed the issue after 10pm EDT on Friday, but others have reported the issue as early as 6pm EDT on Friday.
The issue seems to effect United States based servers most.
Both DICE/EA servers and Rented servers both have this issue.
Both Premium members and non premium members are being affected/kicked.

I was able to play a few rounds without being kicked around 3PM EDT today (Saturday), the server was full at one point. This has been the only time in the past two days that I have not been kicked.

Thank you for looking into this matter.

 

- AdSprad

There is more feedback here:
- http://battlelog.battlefield.com/bf3/forum/threadview/2832654625319542618/3/ [battlelog.battlefield.com]
http://battlelog.battlefield.com/bf3/forum/threadview/2832654625320962687/ [battlelog.battlefield.com]
http://battlelog.battlefield.com/bf3/forum/threadview/2832654625320972796/ [battlelog.battlefield.com]
http://battlelog.battlefield.com/bf3/forum/threadview/2832654348320728234/ [battlelog.battlefield.com]
http://battlelog.battlefield.com/bf3/forum/threadview/2832654490051586237/ [battlelog.battlefield.com]
http://battlelog.battlefield.com/bf3/forum/threadview/2832654348319403427/ [battlelog.battlefield.com]
http://battlelog.battlefield.com/bf3/forum/threadview/2832654490051582136/ [battlelog.battlefield.com]

Message 6 of 34 (27,480 Views)

Re: Lost Connection to the Session

★★★★ Newbie

this is no a fix. ive benn set like this for a whil and have never had a problem..... can we get a real responce. all this money we have spent an this is hows things have gone since day one. one thing or another..... vary unhappy

Message 7 of 34 (27,437 Views)

Re: Lost Connection to the Session

★★★★ Newbie

Since november 15, 2012, i cant play more then 5 minutes online at BTF 3 befor having a error telling me i had loss my session and was disconected to the server also.  So then i was thinking it was my wireless network that was going crazy but in the network settings of my ps3 i did the test and its was all succesfull

 

Then i tried a other ea game (skate 3) and i could not play online also.

 

then i tried to listen a movie on netflix with my ps3 and it was all ok for all the movie so its realy the ea servers that are not ok, its realy crapy cause i am a premium member so i paid a lot and am not able to play its s__ks bad!

 

so the prob is from EA . whats going on ?

Message 8 of 34 (27,432 Views)

Re: Lost Connection to the Session

★★★★★ Newbie

This did not solve my issue. The issue has already been reported to me by EA rep that it IS a widespread problem in the EAST US region.  Please update us on when its expected to be resolved.

Message 9 of 34 (27,406 Views)

Re: Lost Connection to the Session

★★★★ Novice

^^what he said.

 

some folks are talking of this being some sort of  "breach of contract";  that this issue amounts to a de-facto "Denial of service" By EA.

 

I guess we'll just have to wait...

Message 10 of 34 (27,395 Views)

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