I don't have access to my email used to sign-up with origin.

by ebook505
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Accepted Solution

I don't have access to my email used to sign-up with origin.

[ Edited ]
★★★★★ Newbie

I seem to be in a bit of a pickle here. I will try to explain as best as I can. I also don't know if this is the right area to post this, so I apologize if it isn't.

 

I signed up to origin under one of my many emails that I have, but for some reason yahoo "deleted" or rather suspended that particular email for inactivity. I would like to access my battlelog and I'm trying to link my Xbox Live gamertag, but it's already linked to the email that I can't get into because I'm going to purchase a hard copy of Battlefield 4 very soon and would like to track stats. There is also no possible way for my suspended email to be re-activated, I tried contacting Yahoo but they were no help whatsoever.  

 

Hopefully there's a way around this. 

Thanks for looking!I can also give more info if needed

Message 1 of 4 (12,626 Views)

Accepted Solution

Re: I don't have access to my email used to sign-up with origin.

You can reactivate a yahoo address by attempting to log in and then answering security questions.

If you can't do that you'll need to speak with a game advisor who can manually change your email address after you successfully answer your security questions:

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only).
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Message 2 of 4 (14,324 Views)

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Re: I don't have access to my email used to sign-up with origin.

You can reactivate a yahoo address by attempting to log in and then answering security questions.

If you can't do that you'll need to speak with a game advisor who can manually change your email address after you successfully answer your security questions:

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only).
_____________________________________________________________________________________
Please mark a thread as solved if a post solves your issue.

EA Answers HQ Volunteer Forum Moderator

BF3, BF4, BF1, BFV DICE Friend tag awardee

CCP Hero Banner - Red.png




Twitter: Ragnarok013
Message 2 of 4 (14,325 Views)

Re: I don't have access to my email used to sign-up with origin.

★★★★★ Newbie

Thank you so much for your help! 

Message 3 of 4 (12,600 Views)

Re: I don't have access to my email used to sign-up with origin.

I'm glad to have helped! See you on the battlefield!
_____________________________________________________________________________________
Please mark a thread as solved if a post solves your issue.

EA Answers HQ Volunteer Forum Moderator

BF3, BF4, BF1, BFV DICE Friend tag awardee

CCP Hero Banner - Red.png




Twitter: Ragnarok013
Message 4 of 4 (12,596 Views)