Battlefield 3 cannot access the server, and it is said that it is not possible

[wmdsm]

Steam platform purchase Battlefield 3 cannot access the server, and it is said that it is not possible to enable Battlefield on this computer using the provided origin account??? If you can't access the server on Battlefield 3, you can't use the provided origin account to enable Battlefield on this computer???

[ragnarok013]

@wmdsm Does this happen in other battlefield games such as Battlefied 4 or just in Battlefield 3?

[wmdsm]

just happen Battlefield 3

[Tygeiman]

When I access the Origin program data folder there is no local.xml file. Is there some way to get it?

[tadus123]

i cant play battlefield 3 it allways show message product activation but i have it on steam.In past it worked but now it doesnt work.I reinstal doesnt help so i need help 

[Fredd12354]

Hello,

I have recently decided to play BF3 after some time. I own it at STEAM. I downloaded it, installed it, installed Punkbuster etc. Then I found out that Origin was replaced by new EA app, and I said "fine, Ill install it", I got it installed, running and started BF3, but when I launched it at Battlelog,  EA app started to tell me to activate it with product key.

I tried this to make it work:

Reinstalled BF3,

Reinstalled Anticheat and EA app,

Logged thought Steam and Email.

Lauched the game though STEAM and EA app

Cant make it work. Cant find the serial key anywhere. Is there any way to fix this please?

[tadus123]

same problem here

[ragnarok013]

@SehriyeCorbasi31 Did you already own BF3 in Origin before purchasing on Steam?

[amquei]

Same problem here.

[EA_Leeuw · Accepted solution]

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Under investigation. Accepting as solution for visibility purposes only.

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Update:

Hi everyone, 

Just to give you an update: the issue has been passed on to the teams for investigation.

Thank you for the required examples with the requested data. Please keep them coming.

Cheers.

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Hi everyone, 

Sorry to hear that you're experiencing this issue with Battlefield 3 (Limited Edition) that you bought via Steam and that it is now asking for an activation code.

This issue can be the result of a variety of root causes (please click on "Spoiler" to reveal the info):

Spoiler

• You are logged into the wrong, not Steam x EA app connected, EA account in the EA app,
  
  
• Your purchase didn't go as planned (please check this with Steam),
  
  
• If you redeemed a standalone code for the game that you got via a 3rd party site, it's possible that something is wrong with the code,
  • If that is the case, please get in touch with the store where you bought the code.
• You might have the trial of the game installed, resulting in this error,
  • You can check this by going to the Steam installation directory of the game > check if you see something along the lines of "...Trial.exe" and rename that file to "...OldTrial.exe".
• Check if your EA app is fully up to date,
  • You can manually check this by opening the EA app Updater program (C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA).
• There is something wrong with the EA app cache, try to perform an EA app Recovery,
  
  
• Check if your Windows date/time is correct,
  
  
• Check if the game, Steam and the EA app are not being blocked by a VPN, Firewall, or other forms of Anti-Virus software,
  
  
• Make sure that if you have claimed the game via an EA Play subscription, your subscription hasn't expired.

If you continue to experience the issue

If you continue to experience the issue, please provide the following details (please click on "Spoiler" to reveal the info):

Spoiler

• Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),
  
  
• EA app version (EA app > Top-left Hamburger Menu > About),
  
  
• The region you're from,
  
  
• Are you using an internal or external drive to play your games?
  
  
• Are you using an HDD or SSD?
  
  
• Date this issue started (is it still happening?)?
  
  
• Other error(s)?
  
  
• If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),
  
  
• Please share a DxDiag,
  
  
• IMPORTANT:
• Please share an EA app Error Report ID. Steps can be found here on how to generate this ID.
  
  • If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
• Please share logs of the EA app, by either creating a .rar file of them and adding them to your post,
  • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.

None of the requested data contains any PII (Personal Identifiable Information).

If we have this info, we can pass it on to the teams for further investigation.

Many thanks in advance!