June - last edited July by EA_Leeuw
Recently, i bought BF3 on Steam. Then i entered the Battlelog via EA Play and invite my friend to coop but while it launches the game EA gives me an screen about entering the product key. I tried the look my product's key on Steam or EA-Play but i didn't see an option like that in both platforms. I tried launching game on Steam, EA Play, Directly shortcut but it gives me the same screen. What should i do? Thanks.
CM edit: edited title.
Solved! Go to Solution.
June - last edited July
Just to give you an update: the issue has been passed on to the teams for investigation.
Thank you for the required examples with the requested data. Please keep them coming.
Sorry to hear that you're experiencing this issue with Battlefield 3 (Limited Edition) that you bought via Steam and that it is now asking for an activation code.
This issue can be the result of a variety of root causes (please click on "Spoiler" to reveal the info):
If you continue to experience the issue
If you continue to experience the issue, please provide the following details (please click on "Spoiler" to reveal the info):
None of the requested data contains any PII (Personal Identifiable Information).
If we have this info, we can pass it on to the teams for further investigation.
Many thanks in advance!
June - last edited June
i just bought battlefield 3 on steam and it asks for a product key when i try to play it but i don't know where to find it, it should be in the origin app and i know how im supposed to access it but that's now the ea app and there doesn't seem to be a way to find it in there
If it is for sale there @SgtRothmans then it is because EA are selling it there.
Our live support team can help you with this, please speak with them again.
I own BF3, have played it previously and had no problems until I was forced to change from the Origin app to the EA app.
When I try to enter a lobby an activation window pops up. When I click the button to enter my product key, the activation program thinks that my PC is offline for some reason.
Troubleshooting methods I have tried:
Clearing the cache in the EA app
Reinstalling the EA app
Performing a clean boot of my PC
Performing a DNS flush
I've even tried redownloading the Origin app, starting the download on the EA app, closing the EA app and then continuing the download on the Origin app. Nothing has worked.
I went through 5 different customer service chats trying to fix this and none of them helped. One of them even changed some stuff on the back-end on my account but that didn't work.
I think the problem is because the activation program wants me to be on Origin, but since Origin is discontinued it thinks i'm just offline.
If anyone has a fix, please for the love of god tell me. I'm losing my mind.
Also just to clarify, BF3 is the only game where I have this problem. I can play BF1 with absolutely no problems from the same account and same app.
I knew it. The reason I couldn't play was because I wasn't on Origin.
* the EA app, Origin is terrible but at least it works.
Follow this guide to downgrade your Origin app and remove the window that demands you "upgrade" to the EA app. This way you can actually play your games: