How do I unlink an origin account from an xbox live account?

[rucarnutz]

My email that use to be assigned to my Origin account was deleted, and I need to know how to unlink the account from my Xbox 360/Xbox Account, and then link my new account (the one I am using now) with the Xbox Account.

Please reply.

[EA_Dennis]

Hi, unlinking accounts is currently only possible for Game Advisors. Please contact one of them via live chat or phone at https://help.ea.com/contact-us for further assistance. 

Also on a general note, you should not create a new account, all your game entitlements are tied to your account and by simply changing to a new account you might lose access to all your previous games. If the email address for your account is no longer in use, you can get it changed to a new one by contacting a Game Advisor.

In this case I would strongly suggest to get the email address of your old account changed to a new one, instead of continue playing with the newly created Origin account.

[rucarnutz]

I did try and contact one on three occasions, but I was hung up on before I could even finish a sentance each and every single time.

[EA_Dennis]

I'm sorry to hear that and I apologize for the poor experience you've had so far! I'm pretty sure that this was not on purpose, more likely a technical difficulty.

May I ask you to give it another try, maybe you could use live chat instead. I realize it's probably not the easiest thing right now, asking you to try it again, but unfortunately, only a Game Advisor can assist you further with this account inquiry. 

Thank you very much and please come back to us immediately should there be any further issues.

[rucarnutz]

I will try again. Thank you very much for the swift reply.

[kevinrockz1520]

are you goiong to make that possible in the future because my younger brother connected my origin account to his xbox live account before i could connect it to my own one and i need to disconnect it from his account, is there any other soloution for this?Also his xbox live gold membership expired and he doesnt want to get it again.. HELP!

[ragnarok013]

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@kevinrockz1520 wrote:

are you goiong to make that possible in the future because my younger brother connected my origin account to his xbox live account before i could connect it to my own one and i need to disconnect it from his account, is there any other soloution for this?Also his xbox live gold membership expired and he doesnt want to get it again.. HELP!

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Kevin you can connect more than one Xbox live gamertag to your origin account, you can simply add your new one and do not have to remove your brother's account. 

[dige4]

I have the wrong account on my xbox and im trying to update it but for the last 2 days everytime i try to do so it says unable to update your account please try again later what do i do

[EA_Dennis]

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@dige4 wrote:

I have the wrong account on my xbox and im trying to update it but for the last 2 days everytime i try to do so it says unable to update your account please try again later what do i do

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Linking your Xbox Live account to another Origin account can only be accomplished by a Game Advisor at the moment. Please get in contact with them directly at https://help.ea.com/contact-us and they will be happy to assist you with that.

1 Click on the following link: https://help.ea.com/contact-us

2 Click on the blue button "Contact a Game Advisor"

3 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"

4 Select the type of issue and the platform you play on, and click on "Find Solutions" again.

5 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.

6 Select a contact option. Note that you may get different contact options depending on your country or time of day.

[dige4]

thank you for your speedy reply. i will give it a try