Re: Have Premium but not Back to Karkand?

by EA_Blueberry
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Original Post

Re: Have Premium but not Back to Karkand?

Community Manager

@McAfeeSDQ 

It's unfortunate to hear you are experiencing that. Did you ever sign up for Origin Access?

We'll need to have our Live-Support team pull up your account to see what is causing this to happen as it will need to be something they have to address. Click the link below so they can get you taken care of.

Click here to contact an EA Advisor

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Message 151 of 436 (2,447 Views)

Re: Have Premium but not Back to Karkand?

★★★ Novice
Thanks. Support solved the issue. So I suggest those with similar issue try the link above.

I used the Chat option, took less than 5 mins.
Message 152 of 436 (2,436 Views)

Unable to play or download the Back to Karkand DLC

★★ Novice

I've had this problem for quite some time now. After coming back after some years I couldn't play any B2K maps in bf3. 
After launching any server I get the "Requires additional expansion pack" popup, despite me having both BF3 Limited edition and premium already bought.
I already tried some of the fixes people posted online and none of them seemed to help, because repairing, re-downloading doesn't really help, and I can't even download the DLC manually, because for some reason it's the only DLC i can't download. Here's a screenshot for reference: https://imgur.com/a/PeOBM7l
As you can see in the screenshot, there is no way for me to actually download the dlc and Im really out of ideas on how to fix this problem.

Message 153 of 436 (4,107 Views)

Re: back to karkand dlc is not working

Community Manager

@Troyan-Disco 

 

It looks like we'll need to have our Live-Support team pull up your account in order to fix this. Click the link below so they can get you taken care of. 

Click here to contact an EA Advisor

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Message 154 of 436 (4,091 Views)

Re: back to karkand dlc is not working

Community Manager

@JustPhos 

 

Moved your post over here. Our Live-Support team will be able to get this fixed for you in just a few minutes.

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Message 155 of 436 (4,088 Views)

Re: Have Premium but not Back to Karkand?

★★ Apprentice

Hi,i have problem with servers B2K,can you help me please?!

Message 156 of 436 (2,135 Views)

Re: Have Premium but not Back to Karkand?

★★★★★ Novice

Hi,i have the same problem with servers B2K,can you help me please?!

Message 157 of 436 (1,948 Views)

Re: Have Premium but not Back to Karkand?

★ Novice

Hey i'm having the same problem please help!

Message 158 of 436 (1,907 Views)

Re: Have Premium but not Back to Karkand?

Community Manager

@jakeacmilan 

 

When you right-click on the game in Origin and select "Show Game Details" and then select "Extra Content" do you see it there to download?

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Message 159 of 436 (1,902 Views)

Re: Have Premium but not Back to Karkand?

[ Edited ]
Anonymous

My always-working-solution:

 

First go to Battlelog settings and select Plugin-free game launching

Open game via Origin
Log in to Battlelog
Quit Origin
Go to Task Manager and make sure all Origin tasks including OriginWebHelperService are ended
Join a Back2Karkand server
Wait a bit and then press Start Origin in the pop-up window
Enjoy an old time classic

Message 160 of 436 (1,860 Views)