EA account connected to wrong Xbox account

[j4holcomb]

My origin account uses the email signed in to my primary Xbox account but the origin account is connected to my secondary Xbox account which uses a different email which doesn't make sense to me. (I want to use the madden companies app but connect to the wrong Xbox account) p. Help is appreciated!!

[ragnarok013 · Accepted solution]

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@j4holcomb wrote:
Ok thanks but how do I know if it links to the correct Xbox account?

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Just a point of clarification you can have multiple Xbox accounts linked under the same Origin profile.  I have three Playstation accounts and one Xbox account linked under my Origin account with my PC soldier. 

When you call customer support you can tell them under which account to link your gamertag so that's how you'll know.

[1PatVach]

I used to have this problem too,   in the past I used many emails and I got lost in it.       What I did,  I created an Email for my gaming stuff,  so everything in games that requires an email,  I'm using it     try this and change the email of all your account with this email,  

[IIPrest0nII]

@j4holcomb well, you can follow the advice from @1PatVach I think it may be helpful. Also, you can contact EA support if you want to re-link your Xbox Gamertag to the correct EA Account: How to contact EA support

[j4holcomb]

Ok thanks but how do I know if it links to the correct Xbox account?

[1PatVach]

Log in with your email, there is always a "profile info" somewhere, find it and you'll see the email, and if you have to, you change it

[ragnarok013 · Accepted solution]

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@j4holcomb wrote:
Ok thanks but how do I know if it links to the correct Xbox account?

---

Just a point of clarification you can have multiple Xbox accounts linked under the same Origin profile.  I have three Playstation accounts and one Xbox account linked under my Origin account with my PC soldier. 

When you call customer support you can tell them under which account to link your gamertag so that's how you'll know.

[EA_Joker]

Hey @j4holcomb,

to add to @ragnarok013's information:

Here's how you can check the console ID's connected to your Origin account:

1. Log in to https://www.origin.com

2. Click on your username, then on "EA Account and Billing"

3. You'll end up on the "My Account: About Me" page

4. Scroll down and you'll see "Connected Accounts" - there's your console ID