I have the same problem, and live help couldn't help. I most say they are really slow. It reminds me with problems which I had in the past. I sold a battlefield because of the bugs it had. Never got a fixing problem from EA.
With Steam I never have problems. Everygame works perfectly and it's easy to use, but with origin you need a degree for specialist in computers to work with it. First it would'n install the game, when I finally fixed that, (My entire day gone) origin brought me to battlelog. But there the game is not recognized. The game is bought, i have downloaded it and then nothing. EA games most know of this problem, because a lot of users complain. But they let them in the cold! For future games I never would choose ea games again. I would stick with Steam games!
