I cant play BF3 because of failure during login when loading game

[Mahony_1]

@EA_Leeuw

Hello, a problem like this doesn't happen so often, God bless us, but how long do you think we have to wait?

[polIZI-]

Windows version and build number: 

Windows 10 Pro 22H2 19045.2728

EA App version: 12.234.0-5491-c77268e6d (698460a75a856fef)

Region: Latin America, Brazil.

Are you using an HDD or SSD? For running the game SSD

Date this issue started (is it still happening?)?: 11/06/2023 (yes, is it still happening)

Other error(s)?: No.

If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself: Portuguese capture of what the pop up says.

Please share a DxDiag:

EA Error generated code: 307628fb-3c00-45a9-868e-c1305a8b2a08

[polIZI-]

@EA_Leeuw
Windows version and build number:

Windows 10 Pro 22H2 19045.2728

EA App version: 12.234.0-5491-c77268e6d (698460a75a856fef)

Region: Latin America, Brazil.

Are you using an HDD or SSD? For running the game SSD

Date this issue started (is it still happening?)?: 11/06/2023 (yes, is it still happening)

Other error(s)?: No.

If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself: Portuguese capture of what the pop up says.

Please share a DxDiag:


EA Error generated code: 307628fb-3c00-45a9-868e-c1305a8b2a08

[polIZI-]

@polIZI- @EA_Leeuw

[SeregDuin]

@EA_Leeuw You're doing a great job with the info you have but you should let people know to stop chasing their tails because nothing in the list of things you suggest trying will help nor will sending info about their computer. They just have to wait for EA to do something to fix the issue on their end or abandon Steam in this case. The problem does not occur for version bought from EA website.
Thanks for trying to help though.

[DeinHonigBrot]

Hi,

so I basically got the same problem. I got in the EA App and didn´t played the game quite a while - about a year. It keeps asking me about a product key if I want to launch it and if I want to type said key in, it says my PC is offline. None of the EA proposed solutions works. Anyone got some information about the issue or a solution? (Language in the pictures is german sorry)

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[kolofotias86]

Same here for two weeks now.

No solution from live chat with EA.

They suggested to make a new account in Windows! Next it's gonna be to ask me to get a new car in order the game to just play as it did two weeks ago.

Show some mercy and check your EA-origin game integration plz.

[EA_Leeuw]

Hi all, 

We still require the requested information in order to start a proper investigation into the issue. 

Because of that, I would like to highlight the accepted solution of this thread again.

Thank you.

[PalmaDeSochi]

@EA_Leeuw Do you understand your own actions? You understand that for the third time in a row you provide a link to a text that does not help people. If it helped, you've already received letters of thanks instead of angry ones. And you still continue to give links to useless text. Do you feel good? Or is EA forcing you to be unhealthy because they don't have an answer? You are simply extreme in this situation, without understanding the situation.

[Mahony_1]

@EA_Leeuw
@EA_Vendcera

Why is this called a '' accepted solution '' ?
There is no solution at all for this problem.
Pleas explain us where is the solution? Thanks.